don't appologize. you wouldn't have a job if what i said wasn't true. in fact, they made a whole division geared toward customer complaint on websites and internet forum? that is sad how horrible things got that you have to waste money and pass it on to the customer like that instead of training your customer service reps better. fact is, you don't work in an executive office. that is a lie. any joe blow can do your job for minimum wage. all you're doing is promoting more lies on the internet now. the only reason why you found my thread is it's #1 on google for the search term "dish network scam" and "dish network fraud" if you work in the executive offices, you must know Bill Watson, whoes phone# is 720-514-7332. it took me a long time to get this contact name and #. he helped me erase all the fraudulent charges on my bill. after that, i stopped paying it and cancelled my credit card # which i advise EVERYONE to do if they feel trapped with dish network. you say you are here to help? how are you helping? did you give people a phone# to call to talk to personally? open a division for THAT because THAT'S what people want. you sugar coat the cancelation fee you wave. by law you have to wave it because not only do you over charge for a cancelation fee, it's more than if you were to carry out your contract. there are no rewards. you are scamming people with hidden meanings behind your words. i expect no less from dish network. all i hear are lies coming out of your mouth even when you talk about when customers sign up with dish network. are you on the front lines? are you hearing how they are signing customers up? don't tell me about what you want other people to hear and sugar coat the truth. that's all they do over there is cover up their crap and make excuses. they NEVER are truthfull and honest and admit to their mistakes. when they do finally admit to their mistakes like they did me, they reimburse ya and make out like they are doing the comstomer a favor haha. you work in the executive office. next time you come back to respond, asnwer me one question. answer me how many times dish network and it's parent company got sued and lost and had to pay out for damages? answer me that. i have a rough figure through my extensive research. be truthfull alicia. you work in the executive office. this is easy information to get your hands on. let everyone know what a wonderfull company this is by just answering that one question. you wont do it will you. why? because you want to cover up what dish network is all about. WELL I WONT LET YOU!