Official: Can't Access My Cpanel - Supports From Admins

[DeM0nFiRe 0]

Hey there, my account is suspended right now because I used the password reset via the credit manager.

[Saint_Michael 3]

Better start posting, and speaking of that, Buff any idea on those who went through the mange page and rest their password are going to get credited the 10 credits or no?

[Striker9 0]

Please reset my password. Thanks in advance ;)But still, my website is totally gone now, I am back to the page when I first created my hosting account which tells me to go to the cpanel and stuff like that... so is everything on my webspace also lost and I have to rebuild my website all over again or maybe once I get my cpanel access information back then I can get it all back and running like before? and if so, what do I have to do to get it back? Thanks again

Notice from BuffaloHELP:

Sent new password along with quick instruction.

Edited June 27, 2008 by BuffaloHELP (see edit history)

[Misanthrope 0]

Thanks for the help SM. I got an email from OpaQue and it looks like he's reset my password, so I guess I can cancel my request to Buff. Now I have another silly question. How do I unpark and repark my domain? I'm sure I've done this before but apparently it's been too long. And where do I go to log in to cpanel? Simple, step by step instructions are needed by this technical moron.

Notice from BuffaloHELP:

I am sorry. I looked at your last situation after I reset your password again

Sorry for the inconvenience.

Quick instruction:

If you are parking, just click on PARK DOMAIN and follow the instruction again.

If you are adding, just click on ADD-ON DOMAIN and use the same folder you used before, ie public_html/folder_name. Give it a username and password as the same as the old one (if you remember). If not, assign a new one and update anything that might be depending on this new username and password.

If you are not using ADD-ON domain username and password (this is different from your main cpanel username and password) then you do not need to worry.

PS couldn't send PM because your inbox was full.

Where do I go to do all this? I've tried the following urls to get to my cpanel, and neither work:
http://forums.xisto.com/no_longer_exists/
http://forums.xisto.com/no_longer_exists/
The proxy service I used said my site is up and functioning, though. I just can't access it. I pm'd BH this question today, but if someone else happens to figure this one out before he gets here at 11pm maybe I can save him the hassle.

Oh, and one more thing. Is my domain considered an "ADD-ON?" I registered my domain elsewhere and am hosted here via this url: http//vivianbritton.com

Notice from BuffaloHELP:

Sent instruction long with quick explanation. Your website is working.

Edited June 27, 2008 by BuffaloHELP (see edit history)

[Renaissance 0]

Please reset my password.

Notice from BuffaloHELP:

Sent new password.

[sonesay 7]

Where do I go to do all this? I've tried the following urls to get to my cpanel, and neither work:http://forums.xisto.com/no_longer_exists/
http://forums.xisto.com/no_longer_exists/
The proxy service I used said my site is up and functioning, though. I just can't access it. I pm'd BH this question today, but if someone else happens to figure this one out before he gets here at 11pm maybe I can save him the hassle.

Oh, and one more thing. Is my domain considered an "ADD-ON?" I registered my domain elsewhere and am hosted here via this url: http//vivianbritton.com

http://forums.xisto.com/no_longer_exists/ seems to work for me

[FLaKes 0]

I cant access my cpanel either. Could you please reset my password? Thanks in advance

Notice from BuffaloHELP:

Sent new password.

[Misanthrope 0]

http://forums.xisto.com/no_longer_exists/ seems to work for me

I cleared my cache thinking that might be the problem, but it still doesn't load. How can it be loading on your computer and not mine? Any ideas, Sonesay?

Update: I'm back online. Thanks for taking the time to help us all, BuffaloHELP. You're the best!
Edited June 27, 2008 by Misanthrope (see edit history)

[etycto 0]

Where do I go to do all this? I've tried the following urls to get to my cpanel, and neither work:http://forums.xisto.com/no_longer_exists/
http://forums.xisto.com/no_longer_exists/
The proxy service I used said my site is up and functioning, though. I just can't access it. I pm'd BH this question today, but if someone else happens to figure this one out before he gets here at 11pm maybe I can save him the hassle.

Oh, and one more thing. Is my domain considered an "ADD-ON?" I registered my domain elsewhere and am hosted here via this url: http//vivianbritton.com

yah the same thing happened to me it was because the server blocked your ip just go to Xisto - Support and ask them (in a live chat) if they could fix it. it's done instantly so try that.

[BuffaloHelp 24]

I have so far replied to all those who requested for password reset. I am currently working closely with Misanthrope and etycto with special circumstances.UPDATEMisanthrope's account issues have been fully resolved.

[csp4.0 1]

o.OI need a password reset please... My homepage is up, but my I can in no way, see my forums anymore... it just gives the apache configuration is successful page...

Notice from BuffaloHELP:

Sent new password. Check to see if your DB has username associated. If not, simply create username (same as before) and associate to your database. It will bring it right back.

[Dagoth Nereviar 0]

Please reset my password.Thank you very much, BuffaloHELP

Notice from BuffaloHELP:

Sent new password.

[Striker9 0]

i was able to bring my sites back up after a cpanel password reset courtesy of Xisto - Support ticket. you may need to wait a little while for them to address this, if you venture this option instead of going through admin BuffaloHelp. my ticket was posted 24 Jun 2008 07:06 PM and someone from Xisto - Support replied back on 25 Jun 2008 11:00 AM -- this is to give you an idea of the time it took my ticket to get noticed with a reply. and yes, no credits required.
but since BH is offering his assistance to expedite resetting of our individual cpanel passwords, and could possibly be faster than Xisto - Support, and without credit deductions -- just post your request as BH stated. the better the chance you can have your sites back up online in the least amount of time.

i can attest that all files and DBs (up to the date of last backup by xisto) are not lost on my account.

things i did after i got back my access through cpanel:
-- added back my addon domain (if you have a parked domain, add them back too)
-- added back the user for the databases (you have to supply the username and password which your DB is supposed to use. if you forgot them, you can refer to the config files you have in the scripts you're using for your site); applied back the necessary privileges to the DB user as my scripts require
-- added back the subdomains i use (check your folder structure via FTP or file manager to get a glimpse of the folders created when you added a subdomain before, just in case you forgot which subdomains you had before)

PENDING:
-- hotlink protection cannot be enabled, and can't add the addon domain i have on the list of URLs to allow access. apparently, the old list i created before is not part of the backup restored, and this will be populated as you add subdomains from above. disabled by default, but error encountered in enabling this feature.
as i haven't used the other features in cpanel such as email accounts, forwarders, autoresponders, cron jobs, and the like, i can't determine if some information you have got lost therein too. you have to check those for yourself too.

Thanks alot for this post, helped me alot! When I first had BuffaloHELP resent my password, I accessed my cPanel and everything was going smoothly, but then when I tried to go to my forums and blog, I had an SQL error and didn't know what to do... But thanks to this post, now everything is fixed and going fine But still, I think there are still some problems with directory permissions of the forum and the blog, hopefully I won't be facing any trouble...

[BuffaloHelp 24]

Any issue with your database connection, first check to see if your database is associated with a username. It appears that during account restoration database was restored but associated username was not.Simply recreate username and its password, give proper privilege and off you go . Usually, your settings, config or whatever that stores your database connection information can help you remember the old username and password.

[A200 0]

I got my password reset but my site and hosting simply isn't there.a200.trap17.com leads nowhere and a200.trap17.com/cpanel doesn't go to cpanel.How do I get it back up? It's been down for a week now!!!A200