OpaQue

If you still feel we are fraudulent company, We request you to move your services elsewhere.// TOPIC CLOSED!

If you still feel we are fraudulent company, We request you to move your services elsewhere.// TOPIC CLOSED!

I understand there was issues with your VPS but there were attacks launched at your .221 IP that saturated our gige uplinks.From our providers here is the snippet.Source is coming from different ips.bbr02.lax02#sh mls ip | i 216.151.129.202216.151.129.202 211.110.24.225 icmp:8 :0 -- :0x0211.110.24.225 216.151.129.202 icmp:0 :0 -- :0x076.170.218.228 216.151.129.202 tcp :22 :4218 -- :0x066.250.45.2 216.151.129.202 udp :18044 :ntp -- :0x0212.93.192.17 216.151.129.202 icmp:259 :0 -- :0x0195.29.150.3 216.151.129.202 icmp:259 :0 -- :0x0Snippet above from savvis uplink shows that they had multiple sources hitting router 216.151.129.202.As the icmp / udp attack went through and hit the main edge router is simply dropped the BGP sessions which caused instability of your VPS for about 30-40 minutes.We isolated the issue once we found the source since the 216.151.129.202 did not tell much.We were able to do some sniffing and saw that the destination on the 216.151.129.202 was displaying.208.87.243.221Snippet of the router shows below6au][|domain] (DF)07:21:25.797983 802.1Q vid 10 pri 0 60.31.214.2.49636 > 208.87.243.221.53: 12337 op6% [b2&3=0x3233] [13879a] [13365q] [14393n] [16706au][|domain] (DF)07:21:25.797988 802.1Q vid 10 pri 0 60.31.214.2.49636 > 208.87.243.221.53: 12337 op6% [b2&3=0x3233] [13879a] [13365q] [14393n] [16706au][|domain] (DF)07:21:25.797992 802.1Q vid 10 pri 0 60.31.214.2.49636 > 208.87.243.221.53: 12337 op6% [b2&3=0x3233] [13879a] [13365q] [14393n] [16706au][|domain] (DF)07:21:25.797997 802.1Q vid 10 pri 0 60.31.214.2.49636 > 208.87.243.221.53: 12337 op6% [b2&3=0x3233] [13879a] [13365q] [14393n] [16706au][|domain] (DF)07:12:07.164370 802.1Q vid 121 pri 0 208.87.243.194 > 92.114.100.3: icmp: host 208.87.243.221 unreachable [tos 0xc0]07:12:07.164376 802.1Q vid 121 pri 0 208.87.243.194 > 92.114.100.3: icmp: host 208.87.243.221 unreachable [tos 0xc0]07:12:07.164421 802.1Q vid 10 pri 0 208.87.243.194 > 92.114.100.3: icmp: host 208.87.243.221 unreachable [tos 0xc0]07:12:20.089629 802.1Q vid 121 pri 0 208.87.243.194 > 213.37.57.181: icmp: host 208.87.243.221 unreachable [tos 0xc0]07:12:20.089633 802.1Q vid 121 pri 0 208.87.243.194 > 92.102.18.33: icmp: host 208.87.243.221 unreachable [tos 0xc0]07:12:20.089705 802.1Q vid 10 pri 0 208.87.243.194 > 213.37.57.181: icmp: host 208.87.243.221 unreachable [tos 0xc0]07:12:20.089709 802.1Q vid 10 pri 0 208.87.243.194 > 213.37.57.181: icmp: host 208.87.243.221 unreachable [tos 0xc0]07:12:20.089629 802.1Q vid 121 pri 0 208.87.243.194 > 213.37.57.181: icmp: host 208.87.243.221 unreachable [tos 0xc0]07:12:20.089633 802.1Q vid 121 pri 0 208.87.243.194 > 92.102.18.33: icmp: host 208.87.243.221 unreachable [tos 0xc0]07:12:20.089705 802.1Q vid 10 pri 0 208.87.243.194 > 213.37.57.181: icmp: host 208.87.243.221 unreachable [tos 0xc0]07:12:20.089709 802.1Q vid 10 pri 0 208.87.243.194 > 213.37.57.181: icmp: host 208.87.243.221 unreachable [tos 0xc0]Once we nulled the IP on the OUR main routers of IP 208.87.243.221 it still caused BGP sessions to drop since traffic was still hitting the router going to its destination.We applied ACL to prevent the attacks further however due to our saturated links the BGP kept dropping our sessions to providers.We requested our provider to null the IP at their EDGE so traffic does not pass into our gige network.bbr02.lax02#sh run | i 208.87.243.221ip route 208.87.243.221 255.255.255.255 Null0 name pshchzbbr02.lax02#Above is the router configs done at the carrier level.Once this was done we shut down the VPS and review the issue to prevent the problems for other clients.As we reviewed it we saw it was only one account responsible where we simply powered back the VPS and email a notification to get rid of that client.A few days ago we had carrier level issues where multiple IPs were saturating our carriers as well. It is our understanding that this IP/client was responsible for the outage on the carrier level last weekend.Multiple firewalls, and topology are being changed due to the attack that happen last weekend and this. Attacks do happens and its our job to minimize the downtime so it does not happen again.If you are requesting a lost of $100.00 USD for your client we'll be glad to pass the bandwidth that was pass through in the attack as well as looses for other businesses which are in the thousands.We're here to work with you so you can be successful.

I understand there was issues with your VPS but there were attacks launched at your .221 IP that saturated our gige uplinks.From our providers here is the snippet.Source is coming from different ips.bbr02.lax02#sh mls ip | i 216.151.129.202216.151.129.202 211.110.24.225 icmp:8 :0 -- :0x0211.110.24.225 216.151.129.202 icmp:0 :0 -- :0x076.170.218.228 216.151.129.202 tcp :22 :4218 -- :0x066.250.45.2 216.151.129.202 udp :18044 :ntp -- :0x0212.93.192.17 216.151.129.202 icmp:259 :0 -- :0x0195.29.150.3 216.151.129.202 icmp:259 :0 -- :0x0Snippet above from savvis uplink shows that they had multiple sources hitting router 216.151.129.202.As the icmp / udp attack went through and hit the main edge router is simply dropped the BGP sessions which caused instability of your VPS for about 30-40 minutes.We isolated the issue once we found the source since the 216.151.129.202 did not tell much.We were able to do some sniffing and saw that the destination on the 216.151.129.202 was displaying.208.87.243.221Snippet of the router shows below6au][|domain] (DF)07:21:25.797983 802.1Q vid 10 pri 0 60.31.214.2.49636 > 208.87.243.221.53: 12337 op6% [b2&3=0x3233] [13879a] [13365q] [14393n] [16706au][|domain] (DF)07:21:25.797988 802.1Q vid 10 pri 0 60.31.214.2.49636 > 208.87.243.221.53: 12337 op6% [b2&3=0x3233] [13879a] [13365q] [14393n] [16706au][|domain] (DF)07:21:25.797992 802.1Q vid 10 pri 0 60.31.214.2.49636 > 208.87.243.221.53: 12337 op6% [b2&3=0x3233] [13879a] [13365q] [14393n] [16706au][|domain] (DF)07:21:25.797997 802.1Q vid 10 pri 0 60.31.214.2.49636 > 208.87.243.221.53: 12337 op6% [b2&3=0x3233] [13879a] [13365q] [14393n] [16706au][|domain] (DF)07:12:07.164370 802.1Q vid 121 pri 0 208.87.243.194 > 92.114.100.3: icmp: host 208.87.243.221 unreachable [tos 0xc0]07:12:07.164376 802.1Q vid 121 pri 0 208.87.243.194 > 92.114.100.3: icmp: host 208.87.243.221 unreachable [tos 0xc0]07:12:07.164421 802.1Q vid 10 pri 0 208.87.243.194 > 92.114.100.3: icmp: host 208.87.243.221 unreachable [tos 0xc0]07:12:20.089629 802.1Q vid 121 pri 0 208.87.243.194 > 213.37.57.181: icmp: host 208.87.243.221 unreachable [tos 0xc0]07:12:20.089633 802.1Q vid 121 pri 0 208.87.243.194 > 92.102.18.33: icmp: host 208.87.243.221 unreachable [tos 0xc0]07:12:20.089705 802.1Q vid 10 pri 0 208.87.243.194 > 213.37.57.181: icmp: host 208.87.243.221 unreachable [tos 0xc0]07:12:20.089709 802.1Q vid 10 pri 0 208.87.243.194 > 213.37.57.181: icmp: host 208.87.243.221 unreachable [tos 0xc0]07:12:20.089629 802.1Q vid 121 pri 0 208.87.243.194 > 213.37.57.181: icmp: host 208.87.243.221 unreachable [tos 0xc0]07:12:20.089633 802.1Q vid 121 pri 0 208.87.243.194 > 92.102.18.33: icmp: host 208.87.243.221 unreachable [tos 0xc0]07:12:20.089705 802.1Q vid 10 pri 0 208.87.243.194 > 213.37.57.181: icmp: host 208.87.243.221 unreachable [tos 0xc0]07:12:20.089709 802.1Q vid 10 pri 0 208.87.243.194 > 213.37.57.181: icmp: host 208.87.243.221 unreachable [tos 0xc0]Once we nulled the IP on the OUR main routers of IP 208.87.243.221 it still caused BGP sessions to drop since traffic was still hitting the router going to its destination.We applied ACL to prevent the attacks further however due to our saturated links the BGP kept dropping our sessions to providers.We requested our provider to null the IP at their EDGE so traffic does not pass into our gige network.bbr02.lax02#sh run | i 208.87.243.221ip route 208.87.243.221 255.255.255.255 Null0 name pshchzbbr02.lax02#Above is the router configs done at the carrier level.Once this was done we shut down the VPS and review the issue to prevent the problems for other clients.As we reviewed it we saw it was only one account responsible where we simply powered back the VPS and email a notification to get rid of that client.A few days ago we had carrier level issues where multiple IPs were saturating our carriers as well. It is our understanding that this IP/client was responsible for the outage on the carrier level last weekend.Multiple firewalls, and topology are being changed due to the attack that happen last weekend and this. Attacks do happens and its our job to minimize the downtime so it does not happen again.If you are requesting a lost of $100.00 USD for your client we'll be glad to pass the bandwidth that was pass through in the attack as well as looses for other businesses which are in the thousands.We're here to work with you so you can be successful.

Source is coming from different ips. 216.151.129.202 is our uplink provider before it hits our borders. Snippet from router. These are from multiple sources to one destination. We blocked the main IP 60.31.214.2 however we can not list thousands of IPs into the ACL list on the router.

I see $5 in your account I feel you should follow ServerPH's advice

VPS are provided with Root access and VPS owners are advised to keep their passwords safe.We have received 4 tickets from you requesting password to be reset by us in the last 3 days.For your reference, these are the TICKET IDs.SYY-494794 resend login details... ---------- 2008 Nov 13 08:42 PMDXM-925882 resend login details for my whm ---------- 2008 Nov 13 09:25 PMRMG-954500 Fwd: vps details ---------- 2008 Nov 15 03:26 PMEMO-235782 Login details..... ---------- 2008 Nov 15 05:21 PMI have checked all the tickets and all have been responded. Hence I hope, you now have correct login details and are able to use your VPS.Regards,Shree

1. We get thousands of REQUESTS to reset username and password and all of them are asked to send email.2. Once you come to LIVE CHAT, We have your IP address and your E-Mail Account.3. Your username/password issue has been reset 3-4 times in the past 2 days.4. If you feel that we are not doing our job properly, you are free to choose a different provider.

Hi Karlo, thank you for considering us for your web hosting. Firstly, you have a good number of posts. I would recommend you to follow instructions in ALERTS section and signup at Xisto - Support.com/billing with the same email as the one in our Xisto Records.Your account will be linked automatically and you will get the confirmation of your first USD amount being deposited in your Billing Area. However, its very important to get your WARN LEVEL to 0 before being able to earn myCENTS @ Xisto

I agree, I am not thhhat regular here.. But I have been active since day 1 :-) Put me in...

Hosting credits is no way connected to myCENTS are you referring to credits here or mycents? -shree

Yes, Mycents earned at Xisto forums and Xisto forums are calculated separately and deposited in your common linked Billing Account.

Everything About Hosting, Web Hosting and Web Services? 1. Can I get any package I want? Yes, You are free to order any package available at Xisto - Support.com/Billing or Xisto - Web Hosting.com (our paid web hosting web site) 2. Are there any discounts? Yes, for Yearly purchase, there is 3. How is my account affected? Your forum account generates myCENTS depending on your forum participation. This is deposited inside Xisto - Support.com Billing Account (your account with same e-mail as of Xisto). This deposited money inside Xisto - Support account is used to pay for any services you purchase/order from us. 4. Am I sent my Cpanel details when I sign up? Yes. Once your sign-up, we take around 12 hours to verify your information and payment (myCENTS checking..) and we activate your account and send you the details to your registered mail address. 5. What if I dont want my account to be a sub domain? You are free to register a domain during the order process. Make sure, you have atleast $9.99 USD in your credit account balance (myCENT converted balance) in your Xisto - Support.com/billing 6. Is there any other option other than .trap17.com? Trap17/Xisto offers free sub-domain hosting. You can secure, http://forums.xisto.com/no_longer_exists/ or http://forums.xisto.com/no_longer_exists/ for Free. The following are the choices of Sub-Domains offered presently :- 1. yourname .elugs.com 2. yourname .tuckie.com 3. yourname .creativeriots.com 4. yourname .protectgaea.com 5. yourname .xysis.net 6. yourname .trap17.net 7. yourname .astahost.net 8. yourname .antilost.com 9. yourname .trap17.com -> for existing members only (not applicable for new members) 10. yourname .astahost.com -> for existing members only (not applicable for new members) 7. What if I need to upgrade? You will have to SUBMIT a ticket to SALES department inside Xisto - Support.com/billing/ 8. What if I exceed my usage? Your account will be suspended. When you cross 80% of your limit, you will be informed by email. You will have to SUBMIT a ticket to SALES department inside Xisto - Support.com/billing/ 9. What if I do not transfer to the new system? Eventually, your account will expire and will be deleted. 10. Can I get hosting from Trap and Xisto? Unlike the previous system of direct Hosting, Xisto and Xisto now give you myCENTS for posting. This is as good as real money and is deposited into your account at Xisto - Support.com/billing. This money can be used to purchase products and services offered by Xisto. WEB HOSTING SUPPORT 1. Where can I send my support ticket? Kindly use the SUBMIT TICKET option inside Xisto - Support.com/billing 2. How long will they take to reply to my ticket? SALES - About 12 hours SUPPORT - Within 24 hours. 3. Am I expected to pay for support? No. 4. Do I have to pay for any changes in my account? (Password Resets, forum usernames and so on) No.

BILLING SYSTEM :- 1. What is Xisto - Support.com/billing? https://support.xisto.com/ - This is our official Billing & Support area where we have been servicing Xisto - Web Hosting and Xisto clients. This is one center where all support and sales queries are handled. 2. Why must we sign up here? So that we can deposit virtual currency into your account. The myCENTS earned by posting in our forums are converted to US Dollars and deposited into your billing account. This deposited money can be used for purchasing products and services offered by Xisto. 3. How will it help me? If you are an existing customer, you can pay your invoices by the funds earned by forum posting. If you are a forum customer, you can use the funds earned through your forums to buy hosting, domain registration, digital certificates, dedicated IP etc. 4. I do not want to enter my personal details, what should I do? If you do not enter your personal details, We will not allow any domain registration service into your account. Also, incase of any abuse or complaints, accounts with fake info. will be considered spam and will be deleted. Members with fake information will not be allowed to purchase/own dedicated IP as well. 5. It mentions money, should we pay ? You are not supposed to pay anything. As long as you are active on our forums and earning enough revenue to pay your invoices, you do not have to pay. As there is no need. However, if for any reason, you are unable to collect enough myCENTS to clear your invoices, you have the option of using your credit card and covering up the same. 6. What if I dont want the Logic plan? You are free to choose any package offered by Xisto - Web Hosting.com / Xisto - Support.com. 7. Can any one see my personal details? How can I prevent the world from seeing my personal details? The WHOIS information of any domain reveals the personal information. Members with Privacy Option ON need not worry about their personal information being available on the Web. Privacy Protection for Domains is offered for FREE to our customers.

myCENTS 1. What is Mycents ? We havea point system called "myCENT" where each myCENT represents 1 American "cent". The goal is to make good posts by participating in debates/topics at our forums and gather 100 myCENTs. Every time you cross 100, your myCENTs will be converted to US Dollar and deposited into Xisto - Support.com Billing/Shopping area. You earn myCENTS by posting in our forums. 2. How can they help me ? After collecting myCents, they get converted to US dollars in our Billing/Shopping area. These funds can be used to buy any of our products as if you are paying by real cash / credit card. 3. What do I have to do start earning Mycents? You have to post at our forums.Signup at our Shopping Area, this is the area where your earnings (myCENTS) from forum participation will be deposited. This money can be used to buy any of our products at Xisto - Web Hosting.com using myCENTS. You are not required to have any credit-card and there is no age limit. 4. Is mycents exactly like credit system? If not what is the difference? Credit System or Credits was the name given to our previous point system. This new version points are called "myCENTS". This is to avoid confusion and to make the new system clear to understand. 5. Can I transfer mycents to other members? No. Presently, this is not allowed. 6. When can I see mycents updating in my account? This can take anywhere between 4-12 hours. This takes time as we have to do series of calculations in the back-end which are executed by a script at regular intervals to prevent any heavy load. Therefore, We request members to be patient while their myCents are updated. 7. Where can i see mycents? You can check your myCENTS along side your topic replies/forum posts. They are also visible to you in your profile page. 8. Can anyone see my current myCENTS? Yes, People can see your myCENTS. However, they are not allowed to see your TOTAL EARNINGS. This is visible only to Forum Staff and Administrator. 9. Will my credits reduce on a daily basis? Unlike Credits, MyCENTS do not reduce. Instead, they get converted to US Dollars and are deposited in your Xisto - Support.com billing area. Here, the funds are debited automatically when you have any invoices generated for the active services you are using presently. Cancelled services do not bill and do not generate invoices. Hence, the excess of Credits/US Dollars you earn can be used to pay invoices generated in future. Therefore, you can secure your hosting for years to come using myCENTS. 10. Why should the email addresses remain the same ? This is a security feature of our system and it requires that the user maintains the same e-mail address for Xisto.com, Xisto.com and Xisto - Support.com.

First Chicken came from Noah's ark.. then it laid Egg.

I am waiting for them to officially announce a stable version. Credit System 3.0 runs out of the box and hence upgrading is not a trouble any more. Its the old modules in action like latest topics, mod center etc. that we will miss.The urls will change and can create a havoc with our ranking. at the same time, the new version is completely seo optimized as claimed by IPB. lets hope for the best ;-)

@Vyoma : Yes, Very much

Thank you for bringing this to my attention. The registration form at Xisto - Support.com now has that field included -shree

Members who sign-up and see myCENTS in their account.. its due to their PAST posting history. (no magic)

Live Support is currently available only to dedicated Server owners, VPS owners and clients owning a cluster.-Shree

We can give it a thought after 3 months Lets see how the CS v3.0 goes... I really do not plan BETA-fy it...

Yes, Members are requested to have their packages re-setup on V3

I m confused between having a CMS as my home page or a Static CSS website

METHOD 1. Un-Park the Main Domain from your existing SUB-DOMAIN hosting. Apply for an account with the domain you UN-PARKED. Un-Park domains from old account & now Park them in New Account Also copy the data METHOD 2. Buy hosting with the same name as before (say..jlhaslip.trap17.com) After verification, your existing account will be upgraded to logic plan. Make sure you buy enough ADDON/PARKED domains in customize options during order. After confirming everything to be ok, Un-Park the domain you want to use as your MAIN DOMAIN say (jlhaslip.com). Request us change your MAIN domain name from jlhaslip.trap17.com to say jlhaslip.com