Newly Hosted .. Need Help With Questions ..

Hello ppl .. First of .. thankx to Xisto for providing this service to me ... really appriciate this and would do my best to keeep up with the standards ..Now for the list of problems .. lolWell i got my invitation to the process page wherein i filled uot the required fields and submitted .. it said 10-15 mins .. but the page was stuck there for 45 mins and m on dsl .. so well thats weird .. maybe there was a problem fom my side with the ISP .. the emirates is experiencing problems with international broken links .. argg newayz .. i closed the page ... went back .. filled in everything again .. and after i submitted .. it showed me an error saying that my name was already registered and it was successful .. Well .. not bothered much .. i went and signed in the cpanel and i got accepted in ... i saw the controls .. changed my email ... but now therez one thing thats not clear here .. Disk usage 23.95 / 20.00 MB SQL Disk usage 0.00 MB Disk space available -3.95 MBok .. now i really am confused cause i havent used anything and its a new account so y is it showing me 23.95 / 20.00 MB ?? even the SQL db shows the same problem .. plz do advice me on this ..Secondly tho i know this takes time but i rather just ask .. under the member names i have noticed the group change like .. members .. hosted .. etc .. mine still is a member and the icon above it hasent changed to hosted .. is this related to the half registration attempt i did ? .. cause it relly wasent my fault .. any query to the server would practically take 5 mins max .. but mine was steady for 45 mins .. Awaiting ur replies and help ..Thankx in advanceDhanesh ..P.S. I contacted an admin and then i posted this so i get feedback from both areas soon .. thankx

Hi! As far as I know the disk usage is not always shown correctly. Often when you change your files the disk usage remains unchanged. I think there's no need to worry about this, your ftp-client will tell you the truth about your real disk usage. :DGreetingZ

Hi! As far as I know the disk usage is not always shown correctly. Often when you change your files the disk usage remains unchanged. I think there's no need to worry about this, your ftp-client will tell you the truth about your real disk usage.

 

GreetingZ

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aww gr8 thats a relief .. but after i posted this .. i tried playing with cpanel to get to know the settings .. i tried to install a CMS mambo .. and this is what i got ..

 

Not enough space available to install Mambo_Open_Source

Disk space required: 8.63 MB

Disk space available: -3.5 MB

 

err .. m using a standard package and not yet upgraded .. and i HAVENT installed anything so what could be the problem here ...

 

thankx ..

aww gr8 thats a relief .. but after i posted this .. i tried playing with cpanel to get to know the settings .. i tried to install a CMS mambo .. and this is what i got ..

 

Not enough space available to install Mambo_Open_Source

Disk space required: 8.63 MB

Disk space available: -3.5 MB

 

err .. m using a standard package and not yet upgraded .. and i HAVENT installed anything so what could be the problem here ...

 

thankx ..

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OK, here is the deal.

 

The cPanel has a minor little issue about disk space and disk usage. here is an explanation of the issue.

 

The disk usage is only check by the cPanel once every 24 to 48 hours. This is designed to reduce the load placed on the servers as this update does require some resources and there are a lot of accounts to check. The disk usage is not calculated in real time or near real time because if it were the server would be too busy to serve web pages.

Additionally, the disk usage includes all of your email storage, file storage, and database storage among a few other things. When your account is created, a webpage is already installed on the account that simply shows the Xisto home page. All of the files for this page are included in your account and that takes up room. This is used to provide some content in the event that the user never actually uses the account. Happens sometimes. The otherwise unused space provides a link back the Xisto. The files used for the Xisto homepage are rather large and would account for much of your disk usage.

Because the script installer uses the cPanel disk usage data and not the actual disk usage, it will not install scripts that will exceed the maximum disk usage amount even if there is in reality enough room.

 

As a result, Mambo can not be installed via Fantastico until your disk usage plus the Mambo disk space needed is less than you maximum disk storage capacity. The first thing you should do is remove any of the web files that you no longer need from the public_html folder. Do not delete the folder itself and do not delete the www folder or any of its contents. most of the default folders should be left alone but everything inside of the default public_html folder can be discarded if desired as long as the folder is left in place.

 

There may be a few new account creation temporary files left behind that are also using space.

 

In the end, you may just need to wait a day or two to get the disk usage thing worked out but ultimately, you should probably try to get your 30 credits and upgrade to the standard hosting account where disk usage should be less of an issue for you.

 

As far as your member type not being displayed as Hosted, that may also take a day to work its way out.

 

Hope this helps.

 

vujsa

wooow .. thankx vujsa .. that was really nice of u to explain in detail .. and yes i get what u mean .. i have credit over 30 anyways .. but m too lazy to apply .. lol i guess i'll keep myself active in the forums and then apply in sumtime .. or as u said i'll upgrade soon enuf so the space dosent become a problem ..

 

Another thing .. i just woke up and this was in my mail ..

The account with the username 'cyph3r', is running out of disk space.

Please remove some files from this account, or ask the administrator to increase your disk quota.

You have currently used 119.73% of your disk space.

err .. just thought of lettin u know .. i understood what u told me .. so m not bothered abt the mail .. right now ..

 

Ahh another thing is u mentioned that i could delete " ALL " the files in public_html ? just wanted to reconfirm .. and from the main root .. which ones can i delete ? i think :

 

public_html

www

 

these folders r important ... plz teme what folders should be kept in the root and if i can delete all the files in the public_html directory

 

 

thankx in advance ..

Dhanesh

You can delete all else EXCEPT:public_htmltmpmailpublic_ftpand any file or folder that begins with dot "." Rest are all unimportant.. even files/folders under public_html.. can wipe all clean

thankx micro .. gotcha .. :Dumm .. m i being a pest ? .. sorry if i am its just that m new to this different hosting world .. i have hosted number of html sites n stuff on normal hosts but not like php n stuff .. sorry again ..well another thing was .. i am not allowed to post in the " Upgrade Request Section " and also the " Misc Request Section " .. y is that so ? .. i wanted to upgrade but do how to go abt it .. could sumone plz help ? ..ThankxDhanesh

thankx micro .. gotcha ..

 

umm .. m i being a pest ? .. sorry if i am its just that m new to this different hosting world .. i have hosted number of html sites n stuff on normal hosts but not like php n stuff .. sorry again ..

 

well another thing was .. i am not allowed to post in the " Upgrade Request Section " and also the " Misc Request Section " .. y is that so ? .. i wanted to upgrade but do how to go abt it .. could sumone plz help ? ..

 

Thankx

Dhanesh

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No pest here Ask any questions you have since that's what this board is for.

 

Regarding your upgrade request, do you have the normal (10 credit) account yet? I'm thinking that, that may be your problem. If not, then I'm not sure what's wrong there. I just went to Upgrade Request and see the New Topic button there. If you don't have the regular 10 credit package yet, then you should request for it here. My suggestion is to wait until you have 30 credits and get that bigger package - that is, if you use that much space.

Nope.. the problem is that you haven't been placed in the HOSTED group - no wonder you are unable to post in the upgrade section. Anyways, that's fixed. Shouldn't be a problem anymore

Nope.. the problem is that you haven't been placed in the HOSTED group - no wonder you are unable to post in the upgrade section. Anyways, that's fixed. Shouldn't be a problem anymore

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OUCH ! .. lol negative credit points ? .. whats that all about ?

HOSTING CREDITS : (-)12960.20 (Negative)

Your Hosting Credits have Expired. You will need atleast 4 credits to UN-SUSPENDED your hosting Account. Account is UN-suspended only when a user has more than 3 hosting credits. You get credits by making forum posts. After you make the required posts, your hosting account will be active automatically within a few hours.

 

i have been regular and posting well .. but y is it negative ? .. and suddenly its reduced from 44.44 .. to this ? .. i was thinkin to upgrade .. but now ?? .. plz help me .. i am all confused here now ..

 

Thankx

Dhanesh

Lol.. okk.. wait up fixing that.. that happened coz your account creation process was broken - you were alloted diskspace on the webhost but you weren't placed in the HOSTED group. When I did that manually you lost all your credits. Don't worry - it'll be fixed.

Lol.. okk.. wait up fixing that.. that happened coz your account creation process was broken - you were alloted diskspace on the webhost but you weren't placed in the HOSTED group. When I did that manually you lost all your credits. Don't worry - it'll be fixed.

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lol .. micro .. thankx man .. i was a lil worried a bit there .. i mean i dunt mind gettin less credits .. but " Negative " ?? lol .. newayz thats not a bother now tho .. so all i have to do is wait a day ? .. and then i'll be allowed into the upgrade section cause if u would rollback then u woudl see that i have 40+ credits .. so i can apply for one eh ! .. cool

 

Thankx for the help m8 .. appriciate it ... and sorry for being a pain like this lol ..

Dhanesh ..

 

Edit : If it helps .. u can just reset my credits .. remove the hosting .. and get everything as the first time i joined .. i wouldent mind starting again .. lol .. its more fun to post in forums and talk with ppl .. than to post just for credits ..

Well ... m all back and inline .. thankx to Xisto and :microscopic^earthlingOpaquevujsaand all the forum members who helped .. i guess i shouldent have any problems .. but if i do .. m shure i'll come n pester you all again :DThankxDhanesh

I have a question about the public_html folder. I can't view any of the files in the folder. It just gives me the option to delete the folder and all files, rename it, change permissions, move, and copy. How do I view it to remove the files? And once I remove these files, will I be able to see what I've done to my webpage?

I have a question about the public_html folder. I can't view any of the files in the folder. It just gives me the option to delete the folder and all files, rename it, change permissions, move, and copy. How do I view it to remove the files? And once I remove these files, will I be able to see what I've done to my webpage?

 

... I know what you mean, lonebyrd. I fell into the same trap myself.

 

Ok, here's what you do... To the left of the public_html folder, or any other folder in the File Manager, you'll find a folder icon, right? Whenever you want to see options related to the whole folder, click on the name of the folder. But when you want to access the contents of that folder, you have to press the icon to its left.

 

Try it and let us know .

 

And as for that last question about the removal of files and seeing a change to your Webpage... I'm not following. Could you explain that?

Edited April 9, 2006 by Transcendum (see edit history)