Shared Hosting Account Server Update - Known Issues And Solutions

[tansqrx 0]

I hate to say it but this is starting to get really old. I can go to http://forums.xisto.com/no_longer_exists/ and get to my webpage but it is still dead to the rest of the Internet. There is no way to log in and open a support ticket because http://forums.xisto.com/no_longer_exists/ returns a 404 error. Just let me know if this is going to be fixed in the next day or so or I will be forced to buy hosting somewhere else which I am not looking forward to.

[turbopowerdmaxsteel 0]

To acces your CPanel go to http://forums.xisto.com/no_longer_exists/

Also, have you tried the process mentioned by BuffaloHELP?

Edited May 8, 2008 by turbopowerdmaxsteel (see edit history)

[tansqrx 0]

I hate to say it but I have no idea what BuffalaHELP is saying. Is this something that I have to do at my domain register site? I have GoDaddy.

[Arbitrary 0]

I hate to say it but I have no idea what BuffalaHELP is saying. Is this something that I have to do at my domain register site? I have GoDaddy.

No, this is something you would do on Xisto. Basically, if you access cpanel with what turbopower suggested (i.e., at http://forums.xisto.com/no_longer_exists/), then you can remove your currently parked or addon domain. After you remove it, add the domain again.
Then you should go to your domain register site (in this case GoDaddy) and make sure that the nameservers you entered are correct. They are ns.computinghost.com and ns2.computinghost.com. If you wait a bit, your site should be up. In fact, I just tried the mentioned method and my site worked almost immediately. :-) Good luck.

[tansqrx 0]

I think I am getting too old for this, my brain is just not wrapping around it.I can successfully get to cpanel. I do not think that parked or addon domains apply to me because of what the help says. A parked domain is a domain that points to your current domain. When I try to add ycoderscookbook.com it gives me an error of “Error from park wrapper: You cannot park your main domain!”. An addon domain is a domain that points to a directory in your site's document root. I only have one domain so this also does not apply.I only want to get my one and only domain, ycoderscookbook.com, working. The name servers are correct and all the files are waiting in my public_html/www folder. What else can I do?

[tansqrx 0]

P.S. I also tried to submit a support request but the pages says “The System Admin has not configured this feature yet.”

[turbopowerdmaxsteel 0]

Oh so you have the TLD as your main domain. In that case, an administrator will have to do this for you. You can try another trick, though. Remember, the Managed DNS service I was talking about? GoDaddy seems to offer that for free. What you need to do is go to the Managed DNS control panel and add an A record for ycoderscookbook.com and http://www.ycoderscookbook.com/ pointing the IP to that of the new Gamma server - 208.87.243.146. If doing this requires that you point your name servers to something other than ns.computinghost.com and ns2.computinghost.com, then do that as well.

P.S.: You can also send a support ticket from https://support.xisto.com/

Edited May 9, 2008 by turbopowerdmaxsteel (see edit history)

[tansqrx 0]

I sent the support ticket yesterday but there is still no response. I tried to change the DNS at Go Daddy but the help says “You can only use Total DNS Control if you are using our nameservers for your domain.”

[turbopowerdmaxsteel 0]

As I said, it might require that you change your nameservers. Do you know what their nameservers are? In that case, change your existing nameservers to those and try the Managed DNS configuration.

If not you can try one of these:-

park1.godaddy.com
park2.godaddy.com

You can also try one of these. But, I doubt any of them will work considering you are not hosted by them.

Another option you have is to purchase managed DNS service from http://whiz.in/. Although, I am not sure that this offer is available for foreign domains. So, you might have to transfer your domain.

[BuffaloHelp 24]

tansqrx,Please do not modify your account yet. Everything is as it should be. I have contacted Velma (not that my communication is any faster than submission via Xisto - Support) but hopefully Velma will see my ticket among other gazillions of support tickets submitted.Please be patient a bit longer and I promise I will resolve this with you.Thanks.

[Miles 0]

The "park your domain again" trick worked for me, and I managed to regain my site's visitors. Thanks for the help.

[tansqrx 0]

BuffaloHelp, that would be much appreciated. At least I am keeping my hosting credits healthy by posting so much in this thread

Edited May 11, 2008 by tansqrx (see edit history)

[BuffaloHelp 24]

It is now EST 12:04AM (GMT-5) and tansqrx's domain is fully resolved at my end. Ping returns with new server's IP. Please verify.

[tansqrx 0]

Thank you very much BuffaloHELP. You are a gentleman and scholar. Ycoderscookbook.com is now completely available and it looks like everything is working as expected.

[yordan 10]

and I see that phpMyAdmin is working fine now. Thanks to all the technical staff for the difficult job they did.