Ftp Does Not Work

[iGuest 3]

For some reason FTP does not work on my computer if you know why this may be please let me know!

I have tried the following

using a FTP program

Allowing FTP under my virus manager

[iGuest 3]

check your credits. Negative credits will suspend the account, so cpanel won't work, therefore, ftp will suck, too.

[yordan 10]

Can you connect to your cpanel ? Does the file manager in the cpanel do the job ?By the way, were you successful using ftp on your computer ? Or is it the first time you use ftp with Xisto ?Remember the old stupid way still works :In the Windows or Linux command line window, typeftp yourname.astahost.comuser: your cpanel userpassword : your cpanel passwordIf this does not work, there is probably a network problem between your PC and the gamma server at Xisto corp. And the problem is most probably your PC's firewall settings.

[Quatrux 4]

For my account FTP server works fine..By the way, if you have negative credits and your account is suspended, as I know you can access your account with FTP and you can even login to CPanel, you just can't show any http or https content, it just redirects to the account is suspended page.. And thats logical, imagine you have negative credits, your account is suspended, but you want to backup your mysql, receive/download your files on the account to put them somewhere else or backup everything and whatever..

[yordan 10]

Habble, I think that your credits are currently above 4. They are not negative, so your problem is from elsewhere.

[FirefoxRocks 0]

Try using a different FTP client or connecting through Windows Explorer. If cPanel works ok, this may be an FTP problem.

 

In Windows Explorer (this is assuming you are using Windows XP):

1. Open My Network Places

2. Make a new network place

3. Type in your account details.

4. When done, double click on the network place and type in your password when prompted.

5. If that works, it is a problem with your FTP client.

 

If you aren't using Windows XP, go into Internet Explorer, type in http://forums.xisto.com/no_longer_exists/.

 

If you determine it to be a client problem, try using FireFTP for Firefox.

[mobi-zone 0]

try to use cuteftp i think it will work fine

[yordan 10]

ouch ! what's happening ? My ftp account at Xisto also stopped working !

[Miles 0]

I'm pretty sure that's because the whole gamma server is offline, hopefully all the problems will be fixed soon.

[yordan 10]

I'm pretty sure that's because the whole gamma server is offline, hopefully all the problems will be fixed soon.

The staff seem to be working hard, have a look at this info from the shoutbox : https://support.xisto.com/index.php?_m=ns&newsid=19

[Quatrux 4]

I noticed, that my site at Xisto is down for over 24 hours, it gives a 503 error, don't know whats happening, nor FTP nor HTTP works.

[yordan 10]

If you have a look at the Xisto network status http://forums.xisto.com/no_longer_exists/ you see that everything is working fine on gamma.
If you have a look at the Post By: Shridhar On: 02 May 2008 08:33 AM here : https://support.xisto.com/index.php?_m=ns&newsid=23
it's said that :

Possible Issues by Customers:-

1. Domain Not Showing Up. - DNS Sync Issue.

Solution: Send Ticket to Support with your Domain Name, Server (it was hosted on). We will fix it and revert back asap.


2. CPanel Not working. - License issue.

Solution: Send Ticket to Support with your Domain.


Send Tickets to CH-SUPPORT dept. by going to https://support.xisto.com/ and click Submit Ticket.





We are working round-the-clock to assist you with any domain issues. Please note that domain dns fix takes atleast 5-6 hours for propagation.

So, two solutions :
wait another 5-6 hours
Or submit a ticket

[yordan 10]

For some reason FTP does not work on my computer if you know why this may be please let me know!

I have tried the following

using a FTP program

Allowing FTP under my virus manager

I confirm that now everithing works fine again. I can reach my own site at Xisto with by any means, including cmd command line ftp and IE6 Internet Explorer to the link ftp:myname@mysite.astahost.com

So, the problem was really temporary. So, Habble, please try again.

Regards

Yordan