Unhappy Customer... [resolved] Support Team is terrible at Xisto..

[-Sky- 0]

Hey. Sorry OpaQue, and all of Xisto & Xisto, but the Xisto - Support Team take hours/days to respond to tickets. How many is in the Xisto - Support Team? Because this is annoying for customers to get support.

 

Another thing is I contacted support months ago requesting termination/cancellation of my two invoice packages. I said I want to keep central-gaming.net and terminate the others. Not keep them on waiting for me to renew them!

Invoice # Invoice Date Due Date Total Status

11411 2009/01/16 2009/01/26 $1.95 USD Unpaid

10802 2008/12/16 2008/12/26 $1.90 USD Unpaid

Look at the attachments below to view the invoices. I want these both two canceled. I don't want to continue paying for them.

 

Thank you kindly,

 

-Sky.

10802.pdf

11411.pdf

[TheDisturbedOne 1]

I thought that mine weren't responded to, but I checked back today and they were all responded to a day or two after I submitted them. I know that I didn't see them like that before, so it must have been a bug or something like that.

[HappyHippie 0]

I am sorry to hear that sky, I hope you have better luck in the future if you ever neeed to make another ticket, I have made two and they were both responded to within 24 hrs and they were very helpful no complaints here.

[Echo_of_thunder 1]

Every time I have had to send a ticked be it simple no hurry needed to emergcy they have always replied within 24/hours. but the last one I had to fill out the reply went into my spam mail. could maybe yours have gone there? I feel sure they send out so much e mails per day some e mails may look at it as spam mail. I do hope you will have better luck Sky. I will be willing to bet this is just a small glitch somewhere down the line.

[-Sky- 0]

Well I hope it gets reviewed and replied to soon because I am losing patients with always using a Proxy to access my site at College. The computer I use (Admin account) has it's IP banned or something. I need this unbanned ASAP but no Support Team have bothered replying back to me when they asked for my IP. -Sky

[Tramposch 1]

I heard from Opaque like a couple weeks ago that he was the only support staff working, replying all the tickets. I heard there was some sort of staff problem or something.. but I'm not sure it is true.

[miladinoski 1]

I heard from Opaque like a couple weeks ago that he was the only support staff working, replying all the tickets. I heard there was some sort of staff problem or something.. but I'm not sure it is true.

There's velma too but I don't know if she's working and I think BuffaloHELP is there too but I'm not sure.

 

To the OP: Don't worry dude it'll all be resolved just have patience and you'll see how things turn out at the end always when there is a matter that can be solved

 

Just stop worrying and live your life and everything's gonna be allright... Now sing with me.. Everything's gonna be allright.. ...wait... am I still writing on this thread? :P

[jforinfo 0]

My tickets got responded in 24 hours or less [since first time i become Xisto - Web Hosting customer] and have not yet receive delayed answer. I hope it will continue this way in the future so I don't have to move my host else where again For now I'm happy with xisto.Oh one more, that everytime I submit ticket from my email it just got replied a blank email to me and it only contain ticket number on the subject . So I have to login to submit ticket.

Edited January 23, 2009 by jforinfo (see edit history)

[HappyHippie 0]

Yes I have to say again i have had no problems I had to turn in a ticket last night and I woke up this mornng and had my response I again am very sorry you are having sxo much trouble and hope your issues get resolved soon.

[Echo_of_thunder 1]

There's velma too but I don't know if she's working and I think BuffaloHELP is there too but I'm not sure.

 

To the OP: Don't worry dude it'll all be resolved just have patience and you'll see how things turn out at the end always when there is a matter that can be solved

 

Just stop worrying and live your life and everything's gonna be allright... Now sing with me.. Everything's gonna be allright.. ...wait... am I still writing on this thread? :P

Well I know I have not seen Buffalo in here in weeks. so maybe he is helping out too. I feel things will be resolved soon Sky, so just have some patience. I know myself when your working short handed it takes time to get things done.

[-Sky- 0]

Yes. Thanks for all of your replies guys! OpaQue responded and removed the banned IP from the Firewall. I will try accessing my site on Wednesday when I get back to College. My College PC IP was banned for somewhat strange reason. Eh. Thanks! -Sky.

[velma 6]

Topic is resolved.Please PM any moderator to continue this discussion. Until then, this topic is closed.