AliciaBwDISH

Sheepdog, It sounds like a great idea for many reasons. Keep in mind however that channels such as shopping are included in the package at no additional cost, in fact most the time paid programming and infomercials keep programming cost lower. If a package was created for individual channels the network providers would have sufficiently lower subscribers resulting in them require an increase in cost per subscriber. It is still however a great idea and I am happy to pass it forward. Keep all your great ideas coming!

Hi there, My name is Alicia, I am with DISH Network. I apologize about the confusion with the charges. Any time a customer participates in a promotion we require a 24 month agreement, the cancel fee would be enforced if a customer elects to cancel before the fulfillment of the agreement. Most companies have cancel fees however, unlike most companies we prorate your cancel fee; so if you do choose to disconnect you are rewarded for the time you did stay with us When you cancel services the equipment has to be sent back within 30 days to avoid additional charges. When a customer opens up an account we advise them that we require a debit or credit card to be placed on file, in case the account is closed and the equipment is not returned or if there is a cancel fee. If the account is closed due to non-payment the card is charged for the equipment. Once the equipment is returned or the account is restarted we can credit the account. If you have any other questions please let us know. Alicia Brink Executive Offices of DISH Network Alicia.Brink@DISHNetwork.com

Cumar11, Hi my name is Alicia, I'm with the Executive Offices of DISH Network. I know this was posted some time ago but I wanted to respond for anyone else out there debating on new service. DISH Network prides it's self on remaining the lowest all digital pay TV provider. We have the latest in cutting edge technology and equipment. We continue to offer the lowest everyday price in the pay-TV industry, saving our customers money every month as compared to our competitors!What sets us apart is that we are taking unprecedented actions by giving customers a price freeze on all DISH America and America's Top packages (excluding AEP) until 2013 and we currently have some great promotions going on right now for new and existing customers. We have great deals if your looking at adding blockbuster, phone, or internet as well. What every your entertainment or budget needs we have what your looking for. Feel free to email me directly for any questions, concerns or feedback regarding anything. Alicia.Brink@Dishnetwork.com

stlgoalie, Hi my name is Alicia, I'm with the Executive Offices of DISH Network. I know this was posted some time ago but I wanted to respond just in case you were in the market looking again or if anyone else out there was. DISH Network prides it's self on remaining the lowest all digital pay TV provider with the latest in cutting edge technology. We currently has a price lock on our prices and are having some great promotions going on right now for new and existing customers. We have great deals if your looking at adding blockbuster, phone, or internet as well. What every your entertainment or budget needs we have what your looking for. Please visit us on the web. I am not in sales but I am always willing to answer any questions or concerns you may have. Feel free to email me directly. My email address is Alicia.Brink@Dishnetwork.com

Hey there! My name is Alicia and I am with DISH Network. That sounds like a great idea! I would be happy to pass that over to our programming department. We love getting feedback from our customers that will allow us to better assist them and provide better customer assistance. If you have any other feedback, suggestions, concerns please feel free to email me directly. Alicia.Brink@Dishnetwork.com

Sean, I apologize you had to endure all of that before it was finally resolved for you. Our main goal is to get it completely resolved as quickly as possible for our customers. We do not by any means try to take advantage of any customer by keeping them on the phone. It is more detrimental to our company to keep customers on the phone and cause them to hang up and have to call back. If you have any further trouble on your account please feel free to email me directly with any questions. Alicia.Brink@Dishnetwork.com

Anwiii, I deeply apologize you feel we are stalking you. We are in by no means desperate, we are simply trying to assist our customer in every way possible. As you may know the internet is a fast growing internet and a wide spread way for customer to to get out their frustration so why not take that opportunity to assist them as well. I am more then willing to help any DISH Network customer on a personal level via email as well. My personal email address is Alicia.Brink@Dishnetwork.com. Because I am within the executive offices I will be able to provide all DISH customers the personal attention their individual situation requires. We do however still appreciate your feedback and will take it in consideration. Hope you have a great day. Hey there SheepDog! Glad to hear you found the perfect guy! He sounds like a keeper. I would love to help you out on your account. If you can email me the channels you watch with your account number I would be happy to see what I can do for you. It may not be much but its worth a try! My email address is Alicia.Brink@Dishnetwork.com. Have a GREAT day!!!!!

Anwiii, I apologize that you feel we are not here to provide assistance and education. I am with the executive offices and we are a team specifically assigned recently to assist customers on websites and internet forums. This is a fairly new development within our company and we hope to continue expanding it so we can provide customers additional ways to contact us for support. All the information I have provided is accurate and I do have the capabilities to assist customers on a "case by case" basis. If you or anyone feels that they have an issue or concern that needs to be looked at further you are more then welcome to contact me directly by email. Our policies are similar to Directv, if you cancel your account early you are subject to a cancel fee. We differ from our competitors in several ways. One is we reward our customers for the time they were with us, so for every month you fulfill of your contract we deduct 17.50 off cancel fee. Most companies including Directv do not offer this. We also provide similar introductory offers, however our everyday cost is much lower for the same great programming. We ask for your credit card information when you set up an account with us and advise you that if you cancel early or do not return the equipment after canceling your card will be charged the cancel and or equipment fees. You are advised this before you sign up or sign a contract. We also provide all of this information on our website as well as in our contract that are brought to you during install prior to entering the contract. We do offer incentives that our customers are more then welcome to take part in, however we never require them to be a part of any promotion or incentive that they wish not to.If you would like to contact me directly please email me at Alicia.Brink@Dishnetwork.com.

Hi, this is Alicia Brink, I am with DISH Network. I apologize about the confusion on your account. The upgrade and installation was at no charge, the 7.00 per month is for the programming access on leased equipment. You do not get charged for the equipment but rather the ability to access programming. This will be the case no matter which receiver you have or whether you purchased or leased the equipment. If you want me to look at your account specifically feel free to email me. Most of all the fees we have in place are relatively the same throughout the pay TV industry, however our package plans run at a much lower cost for the same great programming. Some times competitors will give you a discount that looks appealing, however once this is over the bill goes up by so much making up and than some for any discount you ever received. Our customers find that after the complete the new commitment from another provider that over all they still would have saved money staying with us. Hi, this is Alicia Brink, I am with DISH Network. I apologize about the confusion on your account. The upgrade and installation was at no charge, the 7.00 per month is for the programming access on leased equipment. You do not get charged for the equipment but rather the ability to access programming. This will be the case no matter which receiver you have or whether you purchased or leased the equipment. If you want me to look at your account specifically feel free to email me. Most of all the fees we have in place are relatively the same throughout the pay TV industry, however our package plans run at a much lower cost for the same great programming. Some times competitors will give you a discount that looks appealing, however once this is over the bill goes up by so much making up and than some for any discount you ever received. Our customers find that after the complete the new commitment from another provider that over all they still would have saved money staying with us.

Hi, this is Alicia Brink with DISH Network. I apologize about the confusion regarding your account. Although it is not required for employees to get an account it is recommended because what better way to assist your customers then knowing your product inside and out. Of course the employee discount is an added bonus as well! When you cancel services the equipment has to be sent back within 30 days to avoid additional charges. If you are unable to reach the LNBF (piece on the dish), than we can make other arrangements for you. You would be required to ship the equipment to one of our main offices. For retuning your leased equipment back to DISH Network, you have the option of using the packaging and label we provide for you, or you can choose your own shipping method. However, you will generally save money by using our packaging as it is only $15 per shipping label, which is as low as half the cost of other couriers. If you are charged for for non returned, once its returned you will be refunded for the equipment.

Ed Aquino,Hi, this is Alicia Brink. I'm with the Executive Offices of DISH Network. I apologize about your bad experience. If you have issue with signal under light rain we can send a tech out to verify that something else is not causing the issue other than the weather. There will be times when service is affected due to inclement weather. We make every effort to get a technician out to you as quickly as possible. Since it may take 1-3 days for a technician to be available to come out we look at other methods to assist you over the phone through trouble shooting or online on our website. Any time there is an issue that has the ability to be corrected if we are given the opportunity the cancel fee would be enforced if a customer declines and elects to cancel. If you are having reoccurring issues that have not been resolved after several attempts, than at that point we could look at removing your contract. We understand that some people are affected by the economy right now, which is why we offer plans that start as low as 24.99 per month to accommodate all of our customers needs. We do not require a customer retain the same package throughout their contract period. If you have any other questions feel free to email me.Alicia.Brink@Dishnetwork.com

Anwiii, We do have 3rd party retailers that we allow to sell our services and we make every effort to ensure they are providing accurate and consistent information. There are some situations that may cause your bill to increase or change; promotions expiring, price increases, additional receivers, additional features, additional programming. We never require customers to use retailers, you can always call directly into DISH Network or visit our website Dishnetwork.com to sign up directly through us. If you have any other questions or concerns please feel free to contact me directly. Alicia.Brink@Dishnetwork.com

eInfiniti, We strive to not only provide the lowest all digital programming but the least expensive equipment in the industry as well. We offer several different plans and promotions to fit the needs of our customers. We have something available for everyone and with our everyday low cost plans and introductory offers you can find something that fits your budget and lifestyle! If you have any other questions feel free to contact me directly. Alicia.Brink@Dishnetwork

Hi this is Alicia Brink. I am with DISH Network; I wanted to apologize about the confusion with starting an account. We do have qualifications for each promotion offer we have, if you have bad credit as you say you do then you would still qualify for one of our accounts. We have accounts that may require you to pay in advance on your account; these accounts will typically have a charge for upgraded equipment or maybe even require you to purchase your equipment. Some times when you receive mailings for promotions for DISH Network, they may not always be sent by us directly. We have independent retailers that are authorized to sell our services. If you are being contacted by them you will need to call the number on the mailing and ask to be added to the Do Not Solicit list. You will have to do this for each retailer that you do not want contacting you. If you want to email me your address and phone number I would be more than happy to ensure you are on that list with us. My email address is Alicia.Brink@DISHNetwork.com

Hi, this is Alicia Brink. I'm with the Executive Offices of DISH Network. I apologize about the confusion regarding your pricing. We make every effort to provide accurate and consistent information to our customers. We do have third party retailers customer can elect to go through, customers are not required to use our retailers to set up an account. Customers will always have the option to go directly through DISH Network. most of them will have promotions available. If you were offered a promotion or rebate through them you would have to return to them to get your promotion or rebate offer. There are some situations that may cause your bill to increase or change; expiration of promotions, price increases, additional receivers, additional features, additional programming. We offer promotions to customers when they sign up with us, some of these promotions require you to cancel or remove the service or programming that was offered originally at no charge. If these channels or services are not removed you will than be billed the normal monthly rates for them. When you sign up there is a lot of information that is provided and I understand how easily things can be over looked. We try to provide detailed billing to show you each item that you are being charged for and how much it is. Because television is such a dynamic industry, some changes to programming prices are unavoidable this is true for all pay-TV providers. Though we must occasionally accept a price increase to continue providing a certain channel, we still offer the lowest all-digital price in the pay-TV industry. If you are still unsure of what you are being charged for or the reason why I would love to help please feel free to email me at Alicia.brink@dishnetwork.com

Hi, this is Alicia Brink. I'm with the Executive Offices of DISH Network. I apologize you had such a bad experience. I understand your frustration when a technician has placed a hole where you did not want it. We do have a damage department that handles these type of situations. We do have 3rd party retailers that we allow to sell our services and we make every effort to ensure they are providing accurate and consistent information. There are some situations that may cause your bill to increase or change; promotions expiring, price increases, additional receivers, additional features, additional programming. I wanted to clarify the programming access fee some customers are receiving. Although this is not a fee currently in effect, if you signed up under a promotion that had the programming access fee and are still being charged the $5.00 there is a way to take part in the current incentive to waive that fee. You can add the automatic payment option to your account, paperless billing, along with a valid email address. Keep in mind that even though a phone line/broadband connection is not required to avoid additional charges, having it connected does provide you with a lot of other interactive benefits. Some of these benefits included paying your bill using remote, ordering programming using remote, up to date weather information on interactive menus but it will also allow you to update and change DVR recordings online or watch recorded programs from DVR on your computer depending on your service and equipment. If you have any additional questions feel free to email me at Alicia.Brink@Dishnetwork.com

Hi this is Alicia Brink. I'm with the Executive offices of DISH Network. I apologize about the confusion on your account. We understand that right now times are tough and customers can not always make their payments on time. We make every effort to assist customers in times of need. If a customer is not able to afford their current programming plan we offer several other options. It is not the amount that you owe, or how many payments you make. Your account disconnection has to do with amount of days your bill is past due. Unlike most companies DISH Network understands everyone needs help from time to time so they do not disconnect an account until it is well past due. If this is still not enough we have promise to pay options available up to once a year for an additional 10 days. We offer package plans as low as 19.99 per month to help fit every budget. If you still have any additional questions please let us know. You can directly email me at Alicia.Brink@Dishnetwork.com I want to apologize for the confusion regarding our promotions. We offer great promotions to all customers. Each promotion will have restrictions and qualifications, we will always try to find the best promotion for you based on your qualifications. Some promotions will require a pre-pay account and/or purchased equipment. You can also receive special promotions via email, mail, or commercials. We make every effort to give you information regarding these promotions via phone, print, and online. If for some reason you can not find details on the particular promotion you are interested in or qualified for you can always verify it with an agent over the phone or online. Some times when you receive mailings for promotions for DISH Network, they may not always be sent by us directly. We have independent retailers that are authorized to sell our services. If you are being contacted by them you will need to call the number on the mailing and ask to be added to the Do Not Solicit list. You will have to do this for each retailer that you do not want contacting you. If you want to email me your address and phone number I would be more than happy to ensure you are on that list with us. I hope this helps clear up the confusion. Please let us know if you have any other questions about the particular promotion you qualified for.

Hi, my name is Alicia Brink. I am with the executive offices of DISH Network. I want to apologize for the experience you had. I know this was some time ago but I wanted to reply to ensure you we care and help future customers who may be in same situation as your self. Most of the channels we provide are not exclusive therefore all providers will have the same position of showing "re-runs". The network providers (owners) of the station determine what they will put on their programming. We do not like losing valuable customers like yourself, so when you request to cancel we will try to gather as much information as to why that is possible. We like to determine the reason so we can offer you alternative solutions to canceling. I understand how this can be frustrating at times. We bill you in advance so since your account was not scheduled to disconnect until May 3 you still received your regular monthly bill that was generated as of April. Once the account is closed after May 3rd you will be sent an updated bill with credits for any unused programming. If you have any questions regarding this or anything else please feel free to email me directly at Alicia.Brink@DishNetwork.com