you should have sent a ticket long ago. and it seems the best to send a ticket immediately. it seems a ticket is answered very fast. and it is probably possible to cancel the order. and it is probably possible to get the deducted amount of money returned. it might work when after the cancelling of the order another ticket is send with the request to get the paid money restored in the account. when the ticket is send, the order is cancelled by Xisto - Support, a second ticket is send, the deducted money is returned there is probably all the time you want to earn enough points and xistodollars to save for the next order. the question is if the same name will still be available after some time. it is expected Xisto - Support will like it very much to recieve a ticket with an explanation and the question to cancel the order. this is probably the appropiate thing to do when there are not enough xistodollars in the account. a ticket can solve the problem, cancel the order and save the account.