Forwarding Service Not Working... (Default E-mails Forwarding)

I've been experimenting with my cPanel for a while now, making sure I understood the wonderful plethora of options and services available there. And even though most everything is working perfectly for me, there is - and probably will be - a couple of things I need to ask about. Here's one of them...

 

In the E-mail Management section, there are two options that don't seem to work for me, even though I'm familiar with them and have used similar functions before. These two are:

Default E-mail

Aliases / Forwarding

I tried setting the default e-mail (or catch-all e-mail account) to forward to this other e-mail account I have with GMail. But when I tried it, the e-mail I sent to a non-existent e-mail ending with @my-Xisto-domain wasn't forwarded to my GMail account. I tried it a couple of times, but still nothing.

 

So I thought that I'd try it another way... So I went to set-up an e-mail alias in the Aliases / Forwarding which let's say is me@my-Xisto-domain, and configured it to forward to my GMail account. But again, when I tried it, nothing went to my GMail account.

 

At that point, I concluded that there was probably something with the forwarding service from the server side itself. And so to confirm this, I created a normal e-mail account in cPanel, let's call it myname@my-Xisto-domain, and tried sending e-mail to it. It worked beautifully and promptly . Then, I went to the Aliases / Forawrding section, and made another rule that would forward e-mail directed to the myname@my-Xisto-domain address to my GMail account. And when I tried sending an e-mail to it, the myname received the e-mail with no problems, but it didn't forward it to my GMail.

 

So I think there might be something wrong with the forwarding service here. Perhaps a moderator could take a look at this, please?

 

Thanks a lot in advance.

Let me try and do whatever you did to my own account here and I'll report back with any similar discrepancies (if) I encounter.. Will try to find a solution

Be sure to check your junk filtering levels with gmail, and if possible allow those email addresses.I already investigated this problem and had no problems auto-forwarding emails from my main email address to another, though I did not use a gmail account, it could also be a SPAM issue depending on how strong gmail filters are.We'll still look into this, but can you confirm it's not a filter issue?Also the catch-all is for emails that don't match, e.g. if they send an email to support@yoursubdomain.com and you don't have a support email, it gets caught by whatever email address you set it up, best to set it up as an email address on your server, then use that email address to forward by adding it as a forwarder. e.g. mainemail@yoursubdomain.com > yourgmail@gmail.comCheers,MC

...Alright now, I'm not sure exactly what I did or even whether I did anything... But everything seems to be working beautifully now.

 

I actually deleted all the non-important files and folders using the File Manager, then re-configured the default e-mail option and the forwarding option. After a series of tests, I can say it really is working perfectly and promptly.

 

I'm so sorry for any inconvenience I may have caused you, guys. I'm sure I did everything exactly like I did it last time, but for some reason, this time it worked. Well, I don't wanna jinx it, so I'll just say thank you so much for the excellent help, and I hope that I didn't cause you too much trouble

 

Cheers.

Edited April 8, 2006 by Transcendum (see edit history)

Great Problem solved I guess. Topic closed. If you've got further queries, PM me to reopne this topic.

One of my clients was experiencing a problem with forwarders not forwarding to gmail.

 When investigating the issue, I also found that RoundCube Webmail was not working under CPanel. A known fix for the Roundcube issue is to rebuild the CPanel PHP running the script "/scripts/makecpphp".

This corrected both the webmail and the forwarding issue.

-reply by Michael are Brant