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Go to the store and ask them to login for you. Once you get the username and password from them it is better to change it to something else than default. Also ask them if there are any other softwares which have subscription and worth deletion after that particular period. You should do this in store itself. If you got the laptop or dekstop from the ebay or some online store then ask for the support. Also one more thing, check the box in which you got the package. It is big chance that all this login and other information is likely to be inside the dell package that you got from the folks. If not then it is time to hit the phone and ask for the support. If you purchased this officially from dell site then you can always call on these 1-800 numbers that you get. If not then either email or other forum psoting should work. I can understand that your system is not in your hands right now but it could be minor glitch or mistake on your or their part for not giving this information to you. So just try to hit the support and ask for the help. You'll get the help in matter of minutes and you'll be able to login. If the callcenter is native then ask them to get support from official place. It is better to get support from locals instead of offshore place as that will increase your answer resolution chances. Hope this helps for headstart. If none of the above works, just go to any local dell store and ask for support. Because if you have purchase reciept then chacnes are there that these guys will support you for free during this purchase period.

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