annyphp 0 Report post Posted July 21, 2011 PHPKode help desk software X is a must-have for any new or existing on line business. Even if the majority of your business is off-line, many people prefer on line product and service support. Customers need their questions answered quickly and personnel need a way to effectively manage their work. Help desk software is an economic , easy-to-use and useful tool for the growth of your business.It helps customers who can simply submit an inquiry to the appropriate department and expect a timely response. With the use of this product the customer and technical support staff are better able to manage troubleshooting.Here below I m going to mention some significant features of PHPKode Help Desk Software X: * Multi-department collabration functionality aims to provide effective communication within and between departments, and then increasing customer satisfaction. * Custom Helpdesk Ticket Form for detailed customer information. * Modified Ticket Status. * Added the users rate.More customer service solution you can check out here: help desk software Share this post Link to post Share on other sites
tritesh 1 Report post Posted December 11, 2011 More customer service solution you can check out here: help desk software It is realy a good service, but link provided here is not correct it may of typing mistake correct link is http://forums.xisto.com/no_longer_exists/ Share this post Link to post Share on other sites
VickyMilza 0 Report post Posted December 23, 2011 Hello friends,Thanks for sharing your information, HESK is a PHP help desk software that will enable you to easily set up a web-based ticket support system for your website. Features of PHP Help Desk:- Unlimited tickets- Unlimited users- Unlimited categories- An integrated Knowledge base- File attachments- Canned responses- E-mail notifications- Easy to translate to any language- ... and much more.ThanksVicky Milza Share this post Link to post Share on other sites
rpgsearcherz 5 Report post Posted December 24, 2011 Anyone happen to know if there's a freeware alternative to this type of thing? Share this post Link to post Share on other sites