Tcf Bank Review read title, please.

[cemeteryrecords 0]

Hello, I recently opened an account with them, quick notes. I've heard many bad things about them, but here's my input. First off, Their employees were quick and polite. They took me almost immediately after arriving. The checking account was free, They explained everything thoroughly. It required an initial $25 dollar deposit and $16 for checks. The check card is free. They told me the checks and card would be mailed together in two weeks. However, I received the checks in a week. But two weeks later, still no card... They offer free online banking, but when trying to access it i needed to sign up. ok. oh, wait, it wouldn't let me. It asked for my SSN, Account number, And Pin. I entered them correctly, multiple times, it denied them every time saying they were incorrect. Also, you receive a $50 Jewel gift card instantly, just for signing up.Hoped this helped somebody choosing banks. Free to post your bank-comments/complaints! -C-R

[Echo_of_thunder 1]

not bad prices but to be honest I have never heard of them. But with so many banks failing now a days I can not blame them for bringing down prices. they have to do something to get people to bring in money so they can pay off the usa goverment. lol

[iGuest 3]

Stay Away from TCFTcf Bank ReviewI Agree with everyone that has a complain against TCF. It is by far the worst, pathetic bank ever. I worked at TCF Bank for over three years and was a supervisor for over two years.

In simple words at first I would tell you the reason for poor banking experience of the customers that bank there. TCF which stands for "the customer first" has nothing to do with customers. As a matter of fact they are the last. TCF is all about sales. As other employees of the bank mentioned about the horrible sales goals that they give to their employees, the problem is not the goals, the problem is the termination that follows if you don't meet the goals. Most people that get a job at tcf are the usually young aged people that have no experience in the banking field. They take a while to get trained, but before they can be fully trained they get fired to either not meeting their sales goals, or the manager not liking them, or violating some stupid policy.

As for the exceptions, most of the time TCF will refuse the large transactions just because the supervisor/manager on the shift does not want to deal with dealing with large transactions. Managers NEVER and I mean it Never follow the same policy for all their customers. Most of the time their denials are based on how they feel about a particular customer. If they don't like you they will find a reason to refuse whatever it is that you have requested. If they do like you they will make all the exceptions. As for a supervisor/manager's ability to make an exception, they can basically get anything approved that they want other than fee waivers.

The ridicules terminations at the bank leaves the management having to retrain new staff every few months and that results in uninformed tellers and poor customer service.

If any one wants to challenge this, try going to a few different TCF and ask the same questions, something that requires managers/supervisors involvement. You will get a different answer from every branch you visit. This is purely because of lack of knowledge of the bank's policy to begin with.

TCF terminates any employee that they basically feel like, the persons making these decisions are managers/supervisors/Regional managers/HR dept. There a hundereds of policies at the bank and from time to time they get violated in error. If they don't want you they will get rid of you.

I have seen people get terminated from TCF for the most absurd reasons. There are times when people have been terminated without reasons. When the emplyee questioned at the time of termination for the reason they were directed to the HR dept. HR dept refused to give any information because they called it an internal bank affair. The only thing that was told to that employee was that it was a policy violation. This is the reason for poor service.

As for the fees, yes the customer does have responsibility to manager their account properly, except everyone makes a mistake here and there, and when they do TCF takes full advantage of it. They show to mercy. If someone used their debit card to purchase four items and a check was presented for payment, TCF will pay the biggest amount first, overdraw the account and then charge fees on all the smaller transactions even if the small charges were done before the big transaction. Customers are told that its just the way things posted on the account.

They recently started a new scam, this is the latest. If you have been banking with TCF for a while, they will make your checks available for use right away. If you ask the teller at the time of a deposit if the money is available to use, they will reply yes. But when you do use the money they will hit you with lots of fees which they call "unavailable funds fee" even though they tell you that the money is available. If you ask they will even print it on the paper. Except after you are hit with the fee the matter doesnt go anywhere. When you call the customer service to complain, they waive one fee and make you happy.

The bank employees are pressured so much to get sales that if you ever go into a bank to do some kind of maintenence on your account, like ordering checks on changing your adress on the account, it will never get done until you repeatedly go back.

TCF is exteremly cheap. They do not hire personal bankers to open accounts or bring in sales. They do not have a seperate line for business account holders (so basically if you are a business owner that brings in a lot of cash, you would have to bring it in and hand it to the teller with zero privacy). They usually have one teller and a manager working on a shift. If they have more people scheduled they must go in jewel stores to get accounts.

There is no set way of resolving customer issues at the branch level. Regionals usually ignore customer issues. And if the complaint is filed through customer service it is directed to the Branch, which then could be simply be deleted by any person of management.

They are also very sloppy. Most of the time if you present a request that require filling paperwork, its usually just sits around on the teller line or in the office where anyone could easily grab it. This could be seen when you visit the branches, there are all sorts of papers laying around. Usually those papers have customer socials, acount numbers and such.

TCF cares about nothing but new accounts opened. They don't care about the Customers and don't care about the employees, atleast the ones that cant fool people into opening account several times during a given shift.

They constantly loose deposits because the back end of TCF is just as sloppy as the retail side. Customers issues and requests usally are passed around from one person of management to another and ends up getting lost, most of the time. They literally lie about policies to customers if they are unsure.

Any TCF employee can search and get details on anyones account as long as they have an account with TCF. Information such as ssn, DL #, D.O.B and such are available to all bank staff regardless of customers presence.

TCF employees constantly fool existing customer into changing from one account to another because they are given credit toward their sales for that. They will literally take you out of a good account and put you in a type of account that doesnt suit your needs just so they can get their credit.

There are some few TCF locations with very good management staff and experienced tellers where all this doesnt happen, or doesnt happen as often rather but these good locations only account for less than 5% of TCF.

I can write pages more of how bad the bank operates, but people always come to TCF because of its free checking promotions and incentives that are usually given out of acount openeing. Otherwise the employees have to figure out a way if they want to keep their jobs.

[don7040 0]

Stay Away from TCF

Tcf Bank Review

 

I Agree with everyone that has a complain against TCF. It is by far the worst, pathetic bank ever. I worked at TCF Bank for over three years and was a supervisor for over two years. In simple words at first I would tell you the reason for poor banking experience of the customers that bank there. TCF which stands for "the customer first" has nothing to do with customers. As a matter of fact they are the last. TCF is all about sales. As other employees of the bank mentioned about the horrible sales goals that they give to their employees, the problem is not the goals, the problem is the termination that follows if you don't meet the goals. Most people that get a job at tcf are the usually young aged people that have no experience in the banking field. They take a while to get trained, but before they can be fully trained they get fired to either not meeting their sales goals, or the manager not liking them, or violating some stupid policy.

 

As for the exceptions, most of the time TCF will refuse the large transactions just because the supervisor/manager on the shift does not want to deal with dealing with large transactions. Managers NEVER and I mean it Never follow the same policy for all their customers. Most of the time their denials are based on how they feel about a particular customer. If they don't like you they will find a reason to refuse whatever it is that you have requested. If they do like you they will make all the exceptions. As for a supervisor/manager's ability to make an exception, they can basically get anything approved that they want other than fee waivers.

 

The ridicules terminations at the bank leaves the management having to retrain new staff every few months and that results in uninformed tellers and poor customer service.

 

If any one wants to challenge this, try going to a few different TCF and ask the same questions, something that requires managers/supervisors involvement. You will get a different answer from every branch you visit. This is purely because of lack of knowledge of the bank's policy to begin with.

 

TCF terminates any employee that they basically feel like, the persons making these decisions are managers/supervisors/Regional managers/HR dept. There a hundereds of policies at the bank and from time to time they get violated in error. If they don't want you they will get rid of you.

 

I have seen people get terminated from TCF for the most absurd reasons. There are times when people have been terminated without reasons. When the emplyee questioned at the time of termination for the reason they were directed to the HR dept. HR dept refused to give any information because they called it an internal bank affair. The only thing that was told to that employee was that it was a policy violation. This is the reason for poor service.

 

As for the fees, yes the customer does have responsibility to manager their account properly, except everyone makes a mistake here and there, and when they do TCF takes full advantage of it. They show to mercy. If someone used their debit card to purchase four items and a check was presented for payment, TCF will pay the biggest amount first, overdraw the account and then charge fees on all the smaller transactions even if the small charges were done before the big transaction. Customers are told that its just the way things posted on the account.

 

They recently started a new scam, this is the latest. If you have been banking with TCF for a while, they will make your checks available for use right away. If you ask the teller at the time of a deposit if the money is available to use, they will reply yes. But when you do use the money they will hit you with lots of fees which they call "unavailable funds fee" even though they tell you that the money is available. If you ask they will even print it on the paper. Except after you are hit with the fee the matter doesnt go anywhere. When you call the customer service to complain, they waive one fee and make you happy.

 

The bank employees are pressured so much to get sales that if you ever go into a bank to do some kind of maintenence on your account, like ordering checks on changing your adress on the account, it will never get done until you repeatedly go back.

 

TCF is exteremly cheap. They do not hire personal bankers to open accounts or bring in sales. They do not have a seperate line for business account holders (so basically if you are a business owner that brings in a lot of cash, you would have to bring it in and hand it to the teller with zero privacy). They usually have one teller and a manager working on a shift. If they have more people scheduled they must go in jewel stores to get accounts.

 

There is no set way of resolving customer issues at the branch level. Regionals usually ignore customer issues. And if the complaint is filed through customer service it is directed to the Branch, which then could be simply be deleted by any person of management.

 

They are also very sloppy. Most of the time if you present a request that require filling paperwork, its usually just sits around on the teller line or in the office where anyone could easily grab it. This could be seen when you visit the branches, there are all sorts of papers laying around. Usually those papers have customer socials, acount numbers and such.

 

TCF cares about nothing but new accounts opened. They don't care about the Customers and don't care about the employees, atleast the ones that cant fool people into opening account several times during a given shift.

 

They constantly loose deposits because the back end of TCF is just as sloppy as the retail side. Customers issues and requests usally are passed around from one person of management to another and ends up getting lost, most of the time. They literally lie about policies to customers if they are unsure.

 

Any TCF employee can search and get details on anyones account as long as they have an account with TCF. Information such as ssn, DL #, D.O.B and such are available to all bank staff regardless of customers presence.

 

TCF employees constantly fool existing customer into changing from one account to another because they are given credit toward their sales for that. They will literally take you out of a good account and put you in a type of account that doesnt suit your needs just so they can get their credit.

 

There are some few TCF locations with very good management staff and experienced tellers where all this doesnt happen, or doesnt happen as often rather but these good locations only account for less than 5% of TCF.

 

I can write pages more of how bad the bank operates, but people always come to TCF because of its free checking promotions and incentives that are usually given out of acount openeing. Otherwise the employees have to figure out a way if they want to keep their jobs.

Which TCF bank was that so I can avoid it.

[iGuest 3]

 

In their promotional material, TCF says "Tell your friends about the confidence you have in us." So, I will.On Sept. 28 I opened an account at the TCF branch in my local Jewel. I wanted a separate account for my business travel expenses and the location was convenient. Opened the account with a $1500 expense check I'd received from my local employer (drawn on a local bank). On October 7 (9 days after opening account: 7 business days) I do an electronic funds transfer for $1200to pay my Amex bill -- and TCF bounces it and charges me $35!I got nothing but blank stares at my local branch and nobody had a reasonable explanation other than "sometimes it takes longer for new account deposits to clear". Well, that's not my opinion of how you treat a new customer -- and it's probably a preview of more surprises to come -- so I closed my account.As they suggested, I will gladly "tell me friends" that they should never do business with TCF Bank!

[iGuest 3]

I had 11,000 dollars stolen out of my account at TCF bank and after I reported it to the bank and filed all the paper work. They conveniently lost my paper work and by the time I refilled it they told me it was too late. This bank can NOT be trusted with your money. I called the St. Cloud branch more than 30 times and the head loan officer Kathleen Faust would come to the phone or return my call.

Choose a different bank

carl

-reply by carl hayenga

[iGuest 3]

Why I closed my TCF Account and how much is it going to cost TCF?I have been a loyal customer of TCF bank since 2006 with various accounts during those 6 years time span. But yesterday, i checked my balance online and saw $28 DAILY fee slapped because my account went negative. And the reason my account went negative was because TCF charged me $6 on service charge. I would understand (although not agree) TCF?s policy to charge overdraft fees if my balance went negative because of my purchases. But to charge me $28 DAILY fee for a service charge that TCF imposed on me, goes beyond my comprehension of how a bank that claims to have an ?outstanding customer service?, can be such an anti-consumer. Back to the topic again; I called TCF customer service and after half hours of back and forth, she said she was not unable to reverse those overdraft fees. She also told me that unless i pay whatever accumulated overdraft fees, i will be charged $28 EACH DAY. I even told her i would close my account if i have to pay all that accumulated overdraft fees to which she told me ?I cant close your account since you owe the overdraft fees?. So, seeing there will not be any fruitful resolution, i hung up on her and rushed to the closest TCF branch. The customer Rep lady asks me how she can help me. I tell her that i close my all my accounts with TCF. And the she casually says ?Sure, we can help you with that? and escorts me to her desk. I was just flabbergasted that she did not even ask me why i was closing my account. After she closes my account, i explain it to her that if she had asked me why i was closing my account, she probably would have been able to help me with the ridiculous overdraft fees and thus retain me as a TCF customer. But she said, she wouldnt have been able to help me with the overdraft fees. I then had to explain her what the $60 overdraft fee will cost TCF. Below is a simple approximate break down of how much it would cost TCF to lose me as a customer (I assumed i would have TCF account for at least next 5 years) :1. Cost to TCF for me not using my TCF Card:- I spend about $6000 a year with my TCF Debit card. Since i closed my account, I wont be using TCF card. Thus TCF will lose an average of 3% of merchant fee it collects from the merchants i purchase merchandise from. That amounts to:$180 (3% of $5000) per year, which means $900 in 5 years- I approximately have 3 debit card transactions per day, which will in average amount to 1200 debit card transactions a year. TCF charges an average of $.30 per transaction to merchants. This amount to:$360 (1200 * .3) per year$1800 in 5 yearsTotal cost to TCF from this Category = $2700 ($900 + $1800)2. Cost to TCF for my Girlfriend not using TCF Card:My girlfriend has TCF account as well and she will be closing it too, which means TCF will incur the effect of double the balance calculated above. Meaning another $900 in 5 years (merchant transaction rate) and $1800 in 5 years ( Fee per transaction charged to merchant).Total cost to TCF from this Category = $2700 ($900 + $1800)3. Cost to TCF because I wont be having my Mortgage with them when i buy a house (30 year fixed):Average annual interest of $6000 on a house valued at $120,000, will amount to $30000 in the first 5 years. Total cost to TCF from this Category= $30000Total Cost (in 5 years) to TCF from all categories 1,2 and 3 above:= $35,400. Why? Because, I had no option other than to close my accounts with TCF.Note:I have not even counted the interest TCF makes on my money. I also have not counted TCF?s lost goodwill because i will be writing negative reviews about this bank and telling my acquaintances the mishaps I have had with TCF. Thats why all bank should treat their customer like a valued customer and not like a cash cow. TCF bank, like many other big banks is ?horrible,? to sum it up in one word. Go with a Credit Union. Go Local. So long TCF

[iGuest 3]

I would never recommend TCF bank unless you earn a high income and never, ever have less than a few grand in your account and even then, watch your accounts carefully. The problem with TCF, is that they are the worst offenders of stealing from the poor, which is why they have been called the Poor Man's Bank for as long as I can remember. If you have credit issues and low income, TCF will more likely than not take you on as a customer, because they will make a lot of money on your struggle to keep up with the cost of living...ie: you will overdraft at some point and perhaps several times over the course of the time you bank with them. Rich people don't overdraft, so you know you are an open candidate for discriminatory (sp?) practices by TCF if you are low income.I have had a TCF account since 1996 and am considering just having a Wal Mart debit account...and I despise all that Wal Mart stands for...but, again, when one doesn't have a lot of money, one cannot afford to make bankers more wealthy with "poor folk" fees. I have always had a checking into savings automatic deposit with TCF on the 15th of the month. If I don't have enough money in checking, they would not transfer. Well, now they transfer regardless if you have the money or not, and if you don't, which I didn't this last time, I received a notice of a $28. daily fee for the ISF in the transfer. I deposited money in the account immediately, and because it was after 1pm (but before 3pm), I was slapped with another $28. fee. Total cost? $101. for a $17.27 negative from the checking to savings transfer. Since this was a non-purchase ISF, the fee should have automatically been waived or the transfer not completed. In fact, this was the bank's practice up until a few months ago.The TCF Racket needs to be stopped. I am going to contact the Federal Reserve Consumer Complaints, at least one Federal Senator and try and find out what can be done to encourage TCF customers who have been cheated with these tricks to file a grievance.

[iGuest 3]

I'm going to have to agree with everyone who is against TCF. That bank has sent me around in circles for 6 days. My experience is a very long story but needless to say it didn't end very well for me. For TCF to tell me that my paycheck basically didn't exist because I made it after the 2pm cutoff time was ridiculous, but what was more ridiculous was the fact that they told me that they were still going to charge me an overdraft fee of 28 bucks on Monday even though I had made a deposit to cover my negative amount and leave the account positive. I didn't understand how that was possible. If the account is positive there should have been no reason for them to charge me another set of overdraft fees. All this happening because I didn't make their 2pm cut off time. And when i was talking to customer service and they told me my account would be charged again they said that there was nothing that they or i could do to avoid this. this only fueled my anger with the bank. I then went into the branch to close my account to which they informed me i couldn't because i had pending transactions. so i informed them that I would just wait for the payments to clear and then i'd close the account. i went in monday because thats when they told me the transactions were going to clear, however the payments hadn't cleared yet. so i informed the teller i wanted to withdraw my money but leave enough in the account to help pay for the pending transactions. she quoted an amount and i told her fine thats what i want to withdraw. she went through with the transaction and i also put a deposit only hold on the account because i had payments coming through and i didn't want to have any further transactions. so i waited till wednesday and looked at my account online and saw a transaction that hadn't cleared yet and another new transaction for an automatic payment. i called customer service once again and asked what was going on with my account. the woman then informed me that the automatic withdrawal would show up but that it would be rejected and that it wouldn't process. and then somewhere along the line of this terrible experience i discovered that this woman lied to me and that because i had an automatic payment coming through that there was no way to stop it. the customer service person then told me that i needed to deposit 4.71 before 2pm because if i didn't i'd get hit with yet another round of overdraft fees. I asked her how this was possible because i told the teller on monday to leave enough money to cover any pending transactions. she obviously didn't follow my request properly or maybe she didn't understand what i wanted. i then went into a branch to deposit the money even though i felt i didn't owe them anything. so i went into the branch and went up to the teller who turned out to be the assistant manager. i told her my account number and how i just wanted to make my deposit. she then tells me my account is negative. i asked her how that was possible and she told me she didn't know and that there was no way she could look at how this happened. at this point i was fed up and annoyed with everything i was experiencing. i've banked with tcf 6 years and never had as much trouble as i was having in these past 6 days. so then i call customer service for the second time on wednesday and spoke to another customer service rep. and once again they couldn't tell me anything about what was going on with my account. they then told me that they wouldn't be able to tell me what was going on until the next day. i then went into work the next day which i worked at the bank and went about my day and then as i left i told my manager i couldnt work with the company anymore to which he wanted to talk. i told him what happened and he was amazing and understanding and tried helping but the damage was already done and i felt like i couldn't trust any tcf employees anymore because they continually lied to me about my account for 6 days. he then showed me my account and we looked at it and guess what there was no 117.92 negative charge and the 4.71 was missing and so was my student loan payment. needless to say this pissed me off even more because now this was going on day 6 of being told different balances from various employees at different branches and within customer service. oh and here is the topper to the story my manager showed me the negative balance being 23 dollars and some cents. and you want to know why my account was negative now?! because the teller gave me more money than was available in my account on that monday i withdrew the money. i had 170 available and she gave me 193.29!! this caused my account to be negative and then guess what?! I got hit with yet another round of overdraft fees.. and this was not because i did anything on the account it was because the teller gave me too much money and THE BANK yes THE BANK caused me to go negative!!!! The teller ultimately reversed one of the fees because she admitted it was her fault but again the damage was already done. but now i finally closed the account and switched banks and i feel like a huge weight has been lifted off my shoulders.if you or anyone you know has had a problem with TCF like this you can go to https://www.helpwithmybank.gov/ and file the complaint!!!

[iGuest 3]

The gift cards start to deduct $5 a month after 6 months-- this is horribly wrong and I highly reccomend anyone needing a gift card not to go through TCF.I was given a TCF Giftcard and spent $4.98, and in about six months the card was depleted, gone, emptied.What a nasty shock!Avoid TCF Cards at all costs--- Save Over $35 with any other card!

[iGuest 3]

I have been a customer since just recently, end of january and now mid march i received 2 fake $100 bills from them. I reported it to the feds and secret service, i also contacted the main office. The manager Sandra Morelli, informed me that after her review the bills were not given t0 me there and that it was unnecessary for me to contact the FBI and Secret Service and that she will see what can be done against me for all of this. I reported her to the main office who informed me that they will get to the bottom of it. I am now out $200 and am afraid to even touch my account because of retaliation she may try to pull.... i am shopping around for a new bank asap to transfer not nly my personal account but also my business and will advise anyone and everyone to do the same!!!!

[iGuest 3]

The gift cards start to deduct $5 a month after 6 months-- this is horribly wrong and I highly reccomend anyone needing a gift card not to go through TCF.I was given a TCF Giftcard and spent $4.98, and in about six months the card was depleted, gone, emptied.
What a nasty shock!

Avoid TCF Cards at all costs--- Save Over $35 with any other card!

I hope you're aware that VISA is the only party who can charge on those gift cards. Along with they're the ones who charge the $4.95 purchase fee. Don't assume its the bank.