Site Back Online, But.... Works on anyones machine but mine.

[mrdee 1]

I got a reply from Xisto today that my site was up and running again.Yet, when I surf to it, it will not load, also, my email client keeps telling me the POP3 server (the one related to my domain) timed out.My Cpanel will not open neither.On my son's laptop (on the same network, hence same IP address) the site loads immediately.Has anyone got any idea what the problem my end could be?Thanks.

Edited May 2, 2008 by mrdee (see edit history)

[kevinpaquet 0]

Clear your cache.

[mrdee 1]

Clear your cache.

That's the first thing I did.No luck.
After rebooting the machine, my site now loads, my email server responds, although loads of mails must be missing, but I still cannot get into my Cpanel.
Edited May 2, 2008 by mrdee (see edit history)

[jlhaslip 4]

You should have received an email, contents as follows:

We are pleased to announce that the migration for the servers is complete. The IPs have been modified in the respective servers. Gamma server is also up.
Possible Issues by Customers:-

1. Domain Not Showing Up. - DNS Sync Issue.

Solution: Send Ticket to Support with your Domain Name, Server (it was hosted on). We will fix it and revert back asap.

Although since the laptop is receiving the page in question, I am stumped by what might be causing this issue. Perhaps the page is cached at your ISP? But I am not aware of why the Laptop gets through and you do not. Might be a firewall issue? Try dropping your firewall to see if it works. Only thing I can imagine.

You are luckier than me, I can't get Cpanel or my site at all.

[turbopowerdmaxsteel 0]

Its a DNS issue. The Domain names are still being resolved to the old Gamma server IP address 64.69.46.210. Try PINGing your site. I did some reverse DNS lookups and found out that the new IP address is 208.87.243.146. You can access your site as http://forums.xisto.com/no_longer_exists/;. I think the DNS registry at our ISPs needs some time to be updated.

[mrdee 1]

Thanks for the input, everyone.However, Jim, it is not all moonlight and roses yet my end, although my site loads now I still cannot get into my Cpanel, turbopowerdmaxsteel, the method you posted does not work for me, furthermore, I still have some problems with receiving email. Sending seems to be OK.

[turbopowerdmaxsteel 0]

Thanks for the input, everyone.

However, Jim, it is not all moonlight and roses yet my end, although my site loads now I still cannot get into my Cpanel, turbopowerdmaxsteel, the method you posted does not work for me, furthermore, I still have some problems with receiving email. Sending seems to be OK.

Supposing your CPanel username is ntek then your site can be accessed as http://forums.xisto.com/no_longer_exists/. This will work as long as you are hosted on the Gamma server (either on Xisto or Xisto). You however, don't need to do this because your Domain is being resolved to the correct IP address.

 

Don't use the CPanel address listed on the forum. It still points to the old address. To access your CPanel use etiher http://www.vlaanderen-flanders.org.uk/cpanel or http://forums.xisto.com/no_longer_exists/

Edited May 2, 2008 by turbopowerdmaxsteel (see edit history)

[mrdee 1]

That method works for opening my site.It is my Cpanel I am trying to get into, though.

[jlhaslip 4]

HA! HA!Mine is the other way around. I can access Cpanel using the numeric IP, but even from inside the Cpanel, I can't view pages from the site...Confusing, isn't it?

[turbopowerdmaxsteel 0]

By viewing the page from inside the CPanel, what do you imply? Is it that you are not able to view your files from the File Manager? Also, did you try to access your site using the method I stated? Remember, use the CPanel username and not your forum username.

[jlhaslip 4]

Correct. I can get to the account {root} file and all the links from there are working (the ones I checked), but the folders below the {root} seem to be in-accessible.

ie : http://forums.xisto.com/no_longer_exists/ works to get me to the Cpanel, but moving from there to jlhaslip.trap17.com/forum/index.php doesn't work.

[mrdee 1]

Thanks, turbopowerdmaxsteel, what you PM'ed me works.There is only one more problem now:I use a program called QIOS to access my MySQL database which stores the people who have subscribed to my newsletter, and then the program sends out the newsletter.I cannot access my MySQL database anymore, although it is set to be accessed from my IP address.This might be the last suggestion I need to get completely up and running again.

[turbopowerdmaxsteel 0]

Correct. I can get to the account {root} file and all the links from there are working (the ones I checked), but the folders below the {root} seem to be in-accessible.
ie : http://forums.xisto.com/no_longer_exists/ works to get me to the Cpanel, but moving from there to jlhaslip.trap17.com/forum/index.php doesn't work.

http://forums.xisto.com/no_longer_exists/ does not lead to the CPanel. It is actually your hosting files just as they would appear in your site. The CPanel can be accessed on port 2082 or 2083 only. For example: http://forums.xisto.com/no_longer_exists/

The problem you are having with the forum link is that its located in jlhaslip.trap17.com. As I mentioned before, most domains are still being resolved to the old Gamma server IP address. The URL will actually point to http://forums.xisto.com/no_longer_exists/. This is why the link doesn't work. You can access the forum by using the physical URL http://forums.xisto.com/no_longer_exists/. In this case though, an HTTP not found error is being shown. Make sure the forum sub-directory exists by going to your CPanel File Manager.

Thanks, turbopowerdmaxsteel, what you PM'ed me works.There is only one more problem now:
I use a program called QIOS to access my MySQL database which stores the people who have subscribed to my newsletter, and then the program sends out the newsletter.
I cannot access my MySQL database anymore, although it is set to be accessed from my IP address.

This might be the last suggestion I need to get completely up and running again.

In QIOS, how do you connect to the database? I mean, do you use the IP address of the server? If so, make sure its pointing to the new address 208.87.243.146 and not 64.69.46.210. Also make sure your IP is listed in the Remote Database Access Hosts list [http://forums.xisto.com/no_longer_exists/]. If it is already listed there, try removing it and then adding it again. If it still doesn't work try sending a support ticket.
Edited May 2, 2008 by turbopowerdmaxsteel (see edit history)

[jlhaslip 4]

Turbomax,

Agreed as to the file Not Found. That was merely an example link. Here is a valid one for testing:

http://forums.xisto.com/no_longer_exists/

Please try it from your end to see what happens.
I am getting the Title in the Browser tab and the Throbber keeps going until the loading Times Out and throws an error. Not resolving properly to the sub-folder, I guess is how I would explain it.

[sonesay 7]

Thanks for the info I found my site here using your link. http://forums.xisto.com/no_longer_exists/

I have problems with the existing links using my domain name sonesayi.com/lsms and other similar ones. Does this mean I just have to wait for the DNS to properly link them up or is there something else I need to do?