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darkpsy

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About darkpsy

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  1. Some Sudoku books have a hints section that tells you the most logical way to place the numbers. Then, once you get the hang of it, it becomes very easy. My husband hates them, instead going after word searches, or crossword puzzles. I stick with good ol' logic and math .
  2. I just got a call from a Comcast Manager today. Apparently they found 1 other account in my husband's name. The problem is that we never had Comcast under his name, only mine. The Manager was supposed to send a 'Fraud Packet' which contains a form to fill out so he will no longer be responsible for the bill on the other account. Until that is filled out, our account is under investigation for fraud, and no amount of payment will stop the suspension scheduled for the 10th of this month. To date, we have filed complaints with the FCC, FTC, Attorney General, and BBB. We are waiting to hear from the FTC and Attorney General.I'll keep you all up-to-date on the latest developments!
  3. It appears Xisto - Web Hosting has gone to only using Support Tickets now. The live chat provided is from Xisto's oversees office for VPS and Dedicated server control only. I miss the old support chat, but I guess some staff had to be cut back at Xisto - Web Hosting.
  4. I know Google does this, not sure about the others. When you are creating your website, if you put a lot of keywords in that are just simple variations on a single word (e.g. host, hosting, hosts, server, servers, etc.), Google will push your site down. If it is REALLY bad, Google might remove your site from its results.
  5. This problem can be caused by any number of things: - Hidden files on the drive - Corrupt file allocation table - Bad sectors on the hard drive To start off, run chkdsk on the external hard drive. It may find errors on the hard drive and repair them automatically. There are also other disk tools you can try. Check http://www.tacktech.com/display.cfm?ttid=287 for your hard drive manufacturer.
  6. I'm glad I could help you. Just post back when you have installed the RAM, and I'll help you with any other problems that creep up.
  7. My husband owns a web hosting business in which I am CFO of. I did call the bank today again to see if there were any notes from their security department, and again there were none! Our sales rep from our new provider is currently having the same problem, and also many of his co-workers. We are going to start a class-action lawsuit against Comcast.
  8. Apologies, I didn't see you weren't going to create a private server. However, it is still illegal and it doesn't appear that phases the person who started a similar thread.
  9. I have the following consoles (and handhelds):
  10. I use a combination of Windows XP Home, Windows XP Pro, Vista Home Premium, and Vista Business. I also use Vista Ultimate and Windows 2000. For servers, I use mainly Server 2003, but I have used Windows 2000 Server. In linux/unix, I use SuSE, FreeBSD, CentOS 4 & 5, and RHEL.
  11. The only way to do this would be to have your account as the only account on the computer, with no password.1. Goto Control Panel > User Accounts.2. For your account, click "Remove Password"When you reboot again, it will show the welcome screen for a few seconds, then go directly to your desktop.
  12. IIS is VERY sensitive to a server's specs. As an expert in computers, I can tell you with absolute honesty that the amount of RAM your server has is the reason WSUS is so slow. I would consider adding more RAM to the server, and you will see the difference. WSUS has to get the information from the Microsoft server, then parse the information it receives, then package it for distribution to the clients. All of this requires a lot of memory.
  13. Since I own a webhosting company, I figured I would post a guide on how to deal with Customer Support Agents. Although this doesn't apply to Xisto or my company, it will work for most of the larger companies you deal with. I'm constantly asked how one should deal with idiotic agents, and this is what I tell them: DON'T exaggerate when stating your problem. They have account notes at their disposal and they will know if you are lying. DO explain your problem in detail, but don't ramble on and on about it. DON'T demand something be done that very day. Sometimes your problem will be fixed today if it is minor, but if a tech needs to come out, expect the next day. DO ask to speak to a supervisor if you aren't satisfied, but DON'T become irate before you ask. Its wrong, but most agents will be happy to terminate the call if you become irate. DON'T immediately ask for a supervisor right off the bat. Most of the time, you won't need a supervisor if it is something simple to solve. If it isn't, and you still aren't satisfied, see #4 above. DON'T call the retentions department for the sole purpose of obtaining a credit. The first time you call, you may be successful, but if you call again, don't expect anything except a question "When do you want to cancel." In addition, always get the agent's name and ID number so you can tell it to the supervisor. If you were escalated many times, but you still aren't satisfied with the answer, you can also call the corporate office. Here is a list of many popular company's corporate offices (US only, sorry): Comcast Cablevision, Inc. 1500 Market Street Philadelphia, PA 19102-2148 Phone: 215-665-1700 Fax: 215-981-7790 Verizon (Home Phone and DSL) 140 West Street New York, NY 10007 Phone: 212-395-1000 Time Warner One Time Warner Center North Tower New York, NY 10019 Phone: 212-364-8200 I will update this thread with more contact information as I get it!
  14. This is going to be a long post, so bear with me.A little background about our Comcast history: We became Comcast customers after our local cable company filed bankruptcy. We were merged into Comcast's system, and that is where the problem starts.In September 2006, we officially become Comcast customers. Almost immediately, many services wouldn't work or were not as expected. On Demand failed to work, cable internet was very slow, and the cable box rebooted constantly. In the first month, we went through 17 trouble calls and 8 cable boxes. After this amount of trouble calls, you would think the issue would be resolved? No! Not even close!In November 06, we got a letter stating the On Demand service had technical problems with Comcast's system, and will be operational in December. December came and went, and guess what? NO ON DEMAND! So I called support. They apologized and issued a credit. For the moment, I was satisfied. They said it would be January.It wasn't until March that On Demand was finally working, partially. We would be browsing the menu, and a message stating "TIMEOUT" would appear. Comcast said this was a problem they were working on.Skip forward to September 2008. We were on a payment arrangement for an unspecified amount of time. I called to get the balance and payment due date. They stated we were removed from the payment arrangement due to it exceeding 6 months and 4 missed payments. This was ridiculous, so I asked to speak with a supervisor. They said policy was to have them call me back within 24 hours. I said that's fine.A supervisor did call me back that same day, and I explained the problem. She kept repeating herself, so I asked to speak with her manager. At first she said no, but I persisted and was eventually connected.This manager was even worse than a regular call center rep. She explained their billing policies to me, and said (I'm not kidding here), "You better pay what you owe us, or else". I said I was tired of her attitude and demanded to be escalated. I was called back by another manager, this time from the local office. He seemed willing to help me, and asked for my bank statements. I faxed my bank statements to him, and he said he would get back to me the next day. The next day came and no phone call by 7PM, so I called him. He apologized and said he didn't hear from the department who was investigating this.He did call me the day after that, and told me they couldn't find the payments as I described. He transfered me to another department who would be able to tell me more. The person I spoke to was very nice, and said I would have to be on the phone with them while they contact the bank. I agreed. The person they were trying to call was not available so they left a message. At no time did my bank get any confirmation from me to give them account information. The message went, "Hi. My name is Pat from the Comcast Cash Management Department. I am calling to verify some payments that were made from your bank. I have the customer on the line currently. Please call me back and I will call her so you can get permission to discuss the account with me.". A few days later, Comcast asked for the credit card number, expiration, and CVV code so they can look the payment up. The next day I got a phone call that stated, "We have heard from your bank that no payments were made. Your account is now under investigation for fraud.". So I called my bank. They said no one other than me talked to them about the account. Hmm, fishy no?I called them and they said that the statements I send them were false, and my account could be terminated without notice. They also said that no notification was necessary when they make changes to the account.I have since filed complaints with the BBB, Federal Trade Commission, FCC, and Pennsylvania Attorney General. I am waiting to hear back from them, and I will update this post.Anyone else have similar experiences with Comcast?PS: I should add that they were only billing us every other month. When a company does that, it normally means you are caught up with payments. This is how they were able to say we missed payments.
  15. If you are going to create a public MMO server, it will (most likely) violate the TOS of the original provider. They can also sue you or press charges for copyright infringement.
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