csc2ya

Sounds a bit like Virgin Media (formerly NTL) over here...although fortunately without the double charging/non payment claims bit. They upgraded 4MB customers to 10MB about 3 years ago. We were on 1MB at the time.While they were doing the upgrade for the 4MB customers, we had near constant dropouts on our connection, and had to reboot both the cable box and our router to get it working again.One of our boxes died due to a lightning strike once (along with our router and a USB to ethernet adaptor for our main computer). Perfectly easy to sort out you would think...just send someone out to replace the box. Wrong.....they sent out an engineer who replaced the box and adaptor (router was our own so we had to replace that ourselves). When he left, he'd left the box in the engineers menu. I rebooted it.....'you are not subscribed to this channel'. Rebooted it again and went back into the engineers menu.Went through the screens until I found the one displaying the signal levels. 'Network Lock Status: Unlocked' (not a good sign). We phoned them again...turns out the engineer had forgotten to pair the new box and our existing card. Could they do that over the phone? Nope....had to send out another engineer...with ANOTHER replacement box, who then replaced it, paired the card and box and checked it was all working before he left.Every time we contacted their support about problems, they would always try and blame our router/computers (anything but their own network).Fortunately, we've been free of them for nearly 3 years now (moved to an area of the country that hasn't got cable yet so we've now got ADSL with BT, and SKY for TV.I thnk i'll stop rambling about NT(hell) now.....I could probably fill a book with their incompetence.

Thanks for the replies. I've just sent a pm to Opaque asking to get it changed. I'm not bothered if it takes a while to get it done as long as it does get done eventually.

I wish to change my username and display name on here. How would I go about getting this done?The username and display name I would like it changed to is csc2yaThanks

I'm trying to check/update the billing information for my account, but cannot find how to do so. There does not seem to be anywhere in my client area to update them. However, I would not be comfortable with e-mailing my card details to the billing department in case the e-mail happens to get intercepted by a third party.Can someone please tell me how I go about checking which card I am using to pay for services on my account, as I cannot find where it is listed in my account.