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Webmaster Backup newbie in backups

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Hello! We all know that we need to create backups so we can lower the risk of loosing files. Well If you want to know more about Cpanel backup pleas follow this LINK.
This site made me think, where the hell can i found option Home Directory Backup.
please correct me if i am wrong! Complete backup,aka Server Backups, can only be restored by web host provider, in my case, T17. So i got one question, how can i restore my files then?
In my short weblife i have only created backup once and restoring it was pain in the.. well, you now the place...
i had to unzip it o my computer and then manually upload it through FTP and rewrite files. After this "successful" backup, i had files missing and i had to upload them again.
I tried to do this restoring through Cpanel, but it seems to me that in Cpanel i cant rewrite files, or am i wrong?
So please help this newbie to understand one simple thing! HOw to correctly make and restore backups!

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