Moving From Trap17.com To Computinghost.com

[sonorama 0]

OK, dudes, this is the point: I have my domain (Sonorama.NET) currently hosted here in Xisto.com, but due to my short time for keeping posting here in your forums (thing that i really enjoy), I decided to move to your paid hosting service at Computinghosting.com. I purchased the S3 permium service and in response I got a few mails, in which they said that my space was ready to be used by me... But NO!!!! what a big lie: I was told that my temporary site would be: http://forums.xisto.com/no_longer_exists/ and I could have access to my cPanel thru http://forums.xisto.com/no_longer_exists/ using the username and the password they provided to me...

IT DIDN't WORK, and I am really getting upset, because I have only a few hosting credits left here in Xisto and I REALLY want to start transferring the data from server to server....

Just please, do not tell me Sonorama.NET is working properly, cuz I KNOW IT.... it's still hosted by Xisto, but i am waiting for the time my user and pwd in Xisto - Web Hosting start working out...

PLEASE HELP ME!!! *upset*

[Dooga 0]

Hi sonoramaBeing a moderator I can't help you with your hosting account. However I am just confirming that administrators will come and resolve this problem as soon as possible, so do not worry. Meanwhile, you can browse around the forum, make some posts, keeping your credits high.Thank you for your patience.

[miCRoSCoPiC^eaRthLinG 0]

Did you send in a Support request at: support_AT_computinghost_DOT_com ?? That'd see to your problem being solved way faster than posting here.

Edited December 27, 2005 by microscopic^earthling (see edit history)

[sonorama 0]

Did you send in a Support request at: support_AT_computinghost_DOT_com ?? That'd see to your problem being solved way faster than posting here.

216052[/snapback]

Of course I already did!! And the only holy answer I got was this...

 

Trouble Ticket System

Ticket Status: Active

 

Client Wrote

No, no, you didn't understan. I know Sonorama.NET is working properly..., Xisto.com is the currently hoster, but That's exactly what i meant: I just changed my mind and decided to change to your paid hosting service... (Xisto - Web Hosting.com) I already purchased the premium plan 3S, and received a few mails telling me that i can start uploading using this address: http://forums.xisto.com/no_longer_exists/ and using this one to see temporarily my new site: http://forums.xisto.com/no_longer_exists/ BUT NOTHING HAPPENED!!!! And it is not my IPS, I already checked at school and at work and at my sister's PC (which uses a different IPS) and the same: NOTHING HAPPENS... This is the msg I get everytime i try to use the cPanel:

 

cPanel Login

Login Attempt Failed!

 

and this is the msg i get when i try to access http://forums.xisto.com/no_longer_exists/

 

Not Found

The requested URL /~sonoram/ was not found on this server.

 

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Apache/1.3.34 Server at alpha.xisto.com Port 80

 

Please, help me, cuz I need to transfer all my files from server to server before I change my DNS preferences... and I have already only .70 hosting credits in Xisto.com

 

HELP ME, PLEASE:::::: *getting upset*

Admin Wrote:

Hi,

 

http://www.dnsstuff.com/tools/ping.ch/?ip=sonorama.net

 

Your site is working perfectly.

 

Its only your internet provider. They have cached the DNS. It will take time depending on their refresh interval.

 

You can start uploading by connecting to our IP address : 64.69.46.210

 

Thanks.

 

Xisto - Web Hosting.

Original Ticket: Problems with my site...

Hi, I would like to let you know that my site settings are not working yet... I received your mail with details about the site even if I haven't pointed my domain to your servers... I am supposed to be able (according to the mail you sent) to start uploading my files in your server and to view my temporary site at http://forums.xisto.com/no_longer_exists/ BUT I CAN'T!!!! And I am really getting dissapointed... because I am waiting to transfer my old files to the new server before I change my DNS preferences... BTW, my domain name is: sonorama.net Regards...

[OpaQue 15]

Hi, This issue has been resolved by our techs. The problem was, since all our servers are clustered. Duplicate DNS records are not allowed in our network. When your site was being setup using the Automated Procedure, Sonorama.net was already found in our network and hence the process stopped right there assuming that a duplicate site is being created.When you posted the support ticket first, You did not mention that you were a Xisto Client. The techs ran the DNS tests and found that your site was resolving perfectly to our network. We assumed this a DNS propagation error from the client side, until you told them that you were already hosted at Xisto. This is when the entire picture got clear and we transfered your site to our Xisto - Web Hosting's Load Balanced servers and made the DNS change.If you had mentioned it at the time of signup that you were a Xisto Client, We could had avoided this confusion Anyway, I m glad things are clear now and your domain is working perfectly.