what you could do is make sure that it's stable with your operating system. cause sometimes what happens is that your windows or mac doesnt support it and as soon as you open the cd rom door it closes because it wont support an input. check your owner's manual.
i keep on getting this when i put in my cd from windows me for my scnanner! i tried to extract from the cd but i didnt work....i also went to c:/windows/repair and it still didnt work!