My Website Has Been Suspended, My Support Tickets Aren't Getting Any Response, And I Wonder What Happened To Xisto

I have my wesite hosted on Xisto servers. It has been about 3 years since I am using their services. and I have to say that I haven't been let down as much as I am now...

The story is that I live in Pakistan. You definitely can't use paypal. You are very unlikely to get a credit card (the condition are too extra-ordinary). You can get a debit card but it won'd work on the internet. So if you have to do business with someone outside Pakistan, you would have to use some other source for payment processing. This is the reason why I chose xisto and Xisto because they have this brilliant mycent system where I can give them my time and they would provide me the service I need. No need for paypal, or credit card.

But lately, some strange things have happened. The mycent script is down so you won't get mycents for your posts automatically. You would have to open a support ticket to request to run mycent script on your account. But what if the "support ticket" system is also not functional.... this is what's happening now. so you can't get mycents, and you can't ask for the scritp to be run on your account. (I say that the support system is down because I am not getting any response to my support tickets, and some of the tickets get deleted automatically)...

And then the due date for payment arises. But you have no mycents and no mechanism to get mycents for your posts. And the date is overdue. And your website is suspended.

In my case, I submitted a support ticket to allow till the 30th to pay my overdue invoices.. which was answered (not without many hassles and embarassments).

And then 30th came, and my posts were still not rewarded and then they suspended my website.

I opened a support ticket on the 30th (before my website was suspended) to run mycent script on my account so that I can pay the outstanding balance, but the ticket was deleted automatically. and my website suspended. I reopened another ticket, providing reference to the email I got when I opened the first ticket. I got a reply something like "will look into it, hang on". Then I waited for a day and nothing happened. I added a reply to the support ticket explaining my situation and requesting to un-suspend my website for the time being. I waited for another day but got no reply.... Then I opened another ticket providing reference to my old tickets and mentioning that I am not getting any response, but unforutnately again, I didn't receive any reply.....

So my website has been suspended for more than 3 days. My tickets aren't being answered and my posts aren't earning me mycents so that i can pay the outstanding dues..... its so embarassing

What am I supposed to do now??

Moderators can you help me with this issue.....

Hi Ahsan,

Wow, sorry about the problem... I think I should be accountable for this mistake and not xisto since I was unable to run the Mycent script for quite a while.. (Diseases, bed rest and what not)

I ran the script the instant Yordan Pm ed me and your site is back up... As for the lack of response from support, can you please give me the ticket id?

Sometimes, the tickets are assorted incorrectly which means that the right person is unable to see the request... I am sure you understand that these things happen sometimes

Sorry about the problems... Hope it didn't cause too much of a pain for you.

I am sorry about your disease @velma... Hope you are fine now....

If I knew that the you are the incharge of mycent script, I would have bombarded your inbox with PMs.... Next time be ready for that

Yes I can confirm now that the script ran and the website is also running. I have paid the unpaid invoice that caused me so much trouble. Special thanks to @yorda for PMing velma. You are my saviour @yordan.. Thankyou very much...

The following is the detail of my support tickets about this issue:

ID 667931 => Please run mycent script on my account

ID 734412 => I opened a ticket about runnin mycent script on my Xisto account. The ticket doesn't exist now and my website has been suspended

ID 516613 => My website has been suspended for more than 3 days.. A support ticket (ID 734412) about the issue is getting no response. What is happening

I got response on ticket ID 516613 about 2 hours ago from Shree (maybe its you @velma)...

And it does hurt me financially every single day my website is down. I am very much dependant on the Adsense based money the website generates and therefore it really hurts..

What's more important is that, the downtime is too dangerous for my website as most of the traffic is Search engines based, and this down time is definitely going to hurt the reputation SEOwise. That's why I got irritated.

But I guess "All is well that ends well".. I apologize if there is anything harsh I said.

Thanks @velma and @yordan

Thanks @velma and @yordan

You're welcome, Ahsani, glad that the problems are fixed now.

Chill man... I understand.. I wish you earn lotzz and God Bless Adsense

Yeah I can chill now cuz the problem is solved. Thankfully you didn't tell me to chill when I was stuck hopelessly....