Scream For Help. Ftp Not Working :(

Hi, When I received my cPanel and ftp account this is what the last part of the message said:#2. You can access ftp at ftp.microsys-asia.info.com#3. Your MAIN FTP username and password are same as your cpanel username and password. Been there, tried that but this is all that ftp responds as:=======================Finding Host ftp.microsys-asia.info.com ...Connecting to 69.20.9.188:21Connect failure======================= Only web-based upload from cPanel is working ?? What do I do ?Thanks & Regards

did you host that on Xisto? is info.com belong to you?

Yes sir It is presently hosted on Xisto and that ftp.microsys-asia.info.com address was given to me by the cPanel and Hosting Account generation screen when you click on the new account processing link in your mail from Xisto about your new hosting account.... RegardsP.S. Forgot to add - that .info.com doesn't belong to me - but the domain microsys-asia.info belongs to me - and it's presently pointing to the Xisto nameservers (ns1 & ns2)

P.S. Forgot to add - that .info.com doesn't belong to me - but the domain microsys-asia.info belongs to me - and it's presently pointing to the Xisto nameservers (ns1 & ns2)

<{POST_SNAPBACK}>

i've saw your ftp address is: ftp.microsys-asia.info.com. that mean, you are trying to use info.com's domain. for you, it supposed to be microsys-asia.info.

 

what domain name did you use when applying for hosting? ftp.microsys-asia.info.com?

Naah.. I used http://forums.xisto.com/no_longer_exists/ when I requested hosting.. hold on I'll paste some of the text that was printed out when I got my hosting account:

=================================
:: Hosting Account Details :: ( Please save it )


WWWAcct 9.2 © 1997-2004 cPanel, Inc.

Using Delegated Ips List!
+===================================+
| New Account Info |
+===================================+
| Domain: microsys-asia.info
| Ip: 69.50.168.69 (n)
| HasCgi: y
| UserName: microsys
| PassWord: *******************
| CpanelMod: rvblue
| HomeRoot: /home
| Quota: 20 Meg
| NameServer1: ns1.astahost.com
| NameServer2: ns2.astahost.com
| NameServer3:
| NameServer4:
| Contact Email:
+===================================+
User microsys added
Changing password for microsys
Password for microsys has been changed
Removing Shell Access (n)
Changing shell for microsys.
Shell changed.
Copying skel files from /home/Xisto/cpanel3-skel/ to /home/microsys/
Using redhat 7.1/mdk 8.0
Using new quota support
(uid 329 20480 20480 ):
Filesystem blocks soft hard inodes soft hard
/dev/hda2 3296 20480 20480 826 0 0
Name Virtual Host already exists
Added Entries to httpd.conf (noip)
Bind reconfiguring on panda using rndc
Bind reconfiguring on ns2 using rndc
Bind reconfiguring on ns3 using rndc
Added Named File
Using Frontpage 5.x!

Starting install, port: 80.

Creating web http://forums.xisto.com/no_longer_exists/.
Chowning Content in service /.
Install completed.

Starting chown, port: 80, web: "/".

DocumentRoot: "/home/microsys/public_html"
Setting Password
Frontpage passthough auth enabled!
Restarting apache
wwwacct creation finished

Account Creation Complete!!!

Ftp Password Files synced
Vhost Passwords synced

1. Access Cpanel at http://forums.xisto.com/no_longer_exists/ or http://forums.xisto.com/no_longer_exists/
2. You can access ftp at ftp.microsys-asia.info.com
3. Your MAIN FTP username and password are same as your cpanel username and password.

Please save all the above information.
==============================
You are right about the .info.com address - coz that's where it's trying to ftp to... I checked on the other posts and tried ftp.astahost.com and just Xisto.com too - but none of them allows me to login Web FileManager is fine for now - since I don't have my page ready yet - but soon ftp will be more of a necessity...
Thanks again

your page seems to be fine. your ftp should work too.

i tried this:
http://forums.xisto.com/no_longer_exists/

it seems to work.

All right wanhafizi - I got it. I didn't exactly notice the .info.com part at first - seems like the user account creation process reported a wrong ftp address to me.. following up on your lead I tried to ftp to just plain: microsys-asia.info with my cPanel user/pass and it worked rightaway...Thanks for all the help :)Best Regards

no problemo. cya!

Problem found from the Client Side.Issue resolved. Please dont yell out such topics unless you know something is really wrong from our end. It hurts up to our repuation and also creates a feeling of suspesion in new members who want to join us.Thank You.