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Need Online Customer Support Tool

Tags: online customer support, live chat software


Hi guys,


I need an online customer support tool to provide instant support to my online visitor/ clients.




is a free open source IT service management software solution. It has been downloaded over 1.65 million times and is available in 32 languages. OTRS makes money from consulting, software development, and support.


osticket.com - osTicket :: Support Ticket System | osTicketOpen source support ticket system simple, FREE, lightweight, reliable, open source, and easy to setup and use.


http://www.maiansupport.com/ - Maian Support - FREE PHP Support Ticket System

a FREE support ticket system written in PHP/MySQL. Support is an integral part of any business and good support


http://www.hesk.com/A free, PHP-Based Help Desk Software that runs with MySQL database, allowing you to quickly and easily set up a Web-based ticket support system for your ...



Simple Ticket is designed to facilitate the support of our client’s computers and networks. It has been specifically designed for IT support companies who service multiple small business clients; however, it can easily be used by a company’s internal IT staff to support a single client with hundreds of users. The software was written using Ruby on Rails and boasts the latest features found in today’s rich web applications such as Ajax.


I would recommend the Maian one.

I do not use the support one, but Maian Script World has some excellent scripts, every one of them written in PHP, all of them a doddle to install.


All programs are available for free, sometimes with a few minor restrictions which the purchase of a licence wil fix (Licences are usually quite affordable).

There are also other ways of getting a licence for free, for that check out the Maian website.

There is a wide variation of useful scripts, and some of them are free as it is.

The scripts go from shopping carts to a support system over a greeting card system, a blog script, a music system, far too much to mention.


There is also a very good forum, where the owner of the company (the programmer of all the scripts) is available regularly to help everyone as much as he can with very competent and friendly support.

I think it is well worth to check out the Maian Script website, you will not regret it, I certainly haven't.



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