Ahhh! Problems With Joomla On Paying Client's Site - Help! And my deadline was yesterday

Can someone, knowledgeable on Joomla! pleeeease help me asap!

I uploaded Joomla and went through the install. Three red flags showed up, two of which I ignored because they come up on just about every site I do and don't affect the end product in any way but one of which was Safe Mode: ON. Even so I don't think that this is causing the problem.

I continued with the installation and all seemed successful until I tried to view the site which was missing all images (not even a red x where they should be) and there seemed to be no css styling. I log into the admin, css seems to be fine but the menu images are missing (just the alt text where they should be) and the main admin menu across the top (e.g. home, site, components etc) is completely missing.

I thought it might be a path problem as during the installation it came up with http://www.malcolmdesign.co.nz/ as the address but that is for the site that is currently on a Windows server where as this installation is on a Linux server and has the URL http://malcolmdesign.co.nz.customer.onesquared.net/. I tried changing the configuration.php to the correct url (in several different ways) but after doing that I get a blank page (both front and backend) with a php error that says there's something missing on line 71 of includes/joomla.php (sorry I don't remember what exactly).

Somebody please help - the Joomla forum is useless and I am in over-time already . Any help is much appreciated!

You want us to help you with something you are going to get paid to complete, for free?(Comment taken back) I didn't realise that Thorned Rose was making the site for New Zealand Down's Syndrome.

Edited March 21, 2007 by Matt2 (see edit history)

Well, I suppose that it doesn't sound very good when you put it that way but if you want a little more moral perspective on it:I have been making websites for free since 1998. I am currently making a free website for the New Zealand Down's Syndrome. I myself have M.E. and have been unable to work ever since I got it 7 years ago. We are desperately trying to buy a house as our landlords are selling ours but the bank only sees us as beneficiaries and aren't interested in giving a mortgage to us. That means I need to find some other form of income to get a mortgage. I have just started my own website and graphics design business and this is my first client. They are only paying me $100 for what is now over two weeks worth of work.So yes, I am asking for help with something that could potentially get my family a house and free us from a benefit that pays very little.If you can find it in the kindness of your heart to help me, I would very much appreciate it!

Thorned Rose,PM to our member michaelper22. He is as knowledgeable as anyone I am aware of with respect to Joomla and CMS's, and a fine fellow. I'm sure he might assist you, particularly on such a charitable cause.I, of course, would help, but I have never installed a CMS, so I'm afraid my assistance may just hinder the process.My best wishes in this matter...Matt2,That's part of belonging to a community such as the Xisto. You should be able to make requests such as this. the only time it is a problem is when a Member leeches and requests support but never provides any in return to other members. Remember that what goes around comes around. If everyone helps each other, we are a better Community for it.Know anything about Joomla?

Although I don't know much about joomla, I would say your problem is right there and that you have it cross servered (meaning you got it one server while the website is on another server. they do get picky about this sometimes.

Next would be those 3 read flags that be popping up, you usually don't want to ignore them because they could cause problems in the future and could be the root of your problem.

It is possible to install joomla on a windows server here are a few sites to help in that process

https://forum.joomla.org/index.php?topic=52721.0;wap2

This site talks about problems with windows and joomla in which I think hte last post could be another possibility in which you would have to check on as well.

https://forum.joomla.org/index.php?topic=25209.msg260468

Best thing is to un-install and then reinstall joomla but this time fix the red flags (might need to know what they are for possible solution) but just configure it for the linux server. Then see if it runs properly. Then next do a simple redirect page for the joomla site if your going to cross servers like that. I don't know much about cross configuring servers, but this should give you some ideas.

So not to forget make sure to post your question on joomla's forum as well, I don't doubt mike could help but's always good to post it several different places because most likely someone could have been in hte same situation.

Edited March 21, 2007 by Saint_Michael (see edit history)

jlhaslip,

thanks for your support and kind words. I really appreciate it and I will try michaelper22

 

SM,

It was my thought too that the cross-server hosting is causing a big issue. It would certainly be indicated that way as Joomla comes up with malcolmdesign.co.nz as the absolute pathway which is actually the site on the windows server. Unfortunately changing this to the correct URL just brings up the php error as I said.

It may be that trying to install it on a windows server may be as much of a headache as I am having now lol but I will wait and see what the hosting company says on this.

I have a thread in the Joomla Forum at http://forums.xisto.com/no_longer_exists/ but I'm not holding my breath as replies to posts in that forum can be few and far between And thanks so much for your help dude!

 

Anybody who has any suggestions, please go to the joomla forum link as well, as it explains in greater depth the problem and has screen shots.

 

Thanks again guys!

 

-----

 

Sorry I forgot to say as well that I currently have the site I am redesigning hosted on my test site http://forums.xisto.com/no_longer_exists/ which, if you look, runs just fine (obviously).

 

The flags I get popping up during installation are:

PHP register_globals setting is `ON` instead of `OFF`

Joomla! RG_EMULATION setting is `ON` instead of `OFF` in file globals.php

* Both of which I almost always get and unfortunately can't change as it's on the host's end but don't seem to affect the functioning of the site. Although if I could turn them off, I'm sure it would make the site safer

 

During this installation I also got Safe Mode: ON which is another server option that I can't change and it is highly unlikely that the host will turn it off for me. From what I can read it won't affect much other than to force me to install modules, components and mambots manually rather than through the Joomla Installer (correct me if I'm wrong - for all I know, that could be the cause of the problem lol)

 

Well, I suppose that it doesn't sound very good when you put it that way but if you want a little more moral perspective on it:
I have been making websites for free since 1998. I am currently making a free website for the New Zealand Down's Syndrome. I myself have M.E. and have been unable to work ever since I got it 7 years ago. We are desperately trying to buy a house as our landlords are selling ours but the bank only sees us as beneficiaries and aren't interested in giving a mortgage to us. That means I need to find some other form of income to get a mortgage. I have just started my own website and graphics design business and this is my first client. They are only paying me $100 for what is now over two weeks worth of work.

So yes, I am asking for help with something that could potentially get my family a house and free us from a benefit that pays very little.

If you can find it in the kindness of your heart to help me, I would very much appreciate it!

You could have just said that you were making it for New Zealand Down's Syndrome, I'm a New Zealander and I know how many people that orgainisation helps. I take back that comment in my previous post

Thorned Rose,
PM to our member michaelper22. He is as knowledgeable as anyone I am aware of with respect to Joomla and CMS's, and a fine fellow. I'm sure he might assist you, particularly on such a charitable cause.
I, of course, would help, but I have never installed a CMS, so I'm afraid my assistance may just hinder the process.
My best wishes in this matter...

Matt2,
That's part of belonging to a community such as the Xisto. You should be able to make requests such as this. the only time it is a problem is when a Member leeches and requests support but never provides any in return to other members.
Remember that what goes around comes around. If everyone helps each other, we are a better Community for it.

Know anything about Joomla?

I get where you're coming from. After I read your post I realised that Thorned Rose has probably helped alot of people in their time on Trap, and that they deserve for someone to help them, especially because your making it for New Zealand Down's Syndrome.

Your comments are duly noted and appreciated. Thanks for understanding. Hopefully all our Members will read this and gain some respect for the efforts we all can make towards this noble goal of building the Xisto Community into something we can all be proud of belonging to.

Matt2, while I am making a site for the NZDSA, the site I am having a problem with is for my first paying client (and yes, they are only paying me $100) Anyway..... Somebody on the Joomla forum suggested this:

I had this same problem, just fixed it like a minute ago. i have joomla installed to localhost/genericware so i changed my $mosConfig_live_site to be $mosConfig_live_site = '/'.$_SERVER['HTTP_HOST'].'/genericware'; and it worked,

But I'm not entirely sure how to apply this to my config file. Can anybody tell me how so I can give this a good whack. Still no word from the hosting company but I'm not very impressed with the service so I may have to ring them and razz them up

Can someone, knowledgeable on Joomla! pleeeease help me asap!
I uploaded Joomla and went through the install. Three red flags showed up, two of which I ignored because they come up on just about every site I do and don't affect the end product in any way but one of which was Safe Mode: ON. Even so I don't think that this is causing the problem.

I continued with the installation and all seemed successful until I tried to view the site which was missing all images (not even a red x where they should be) and there seemed to be no css styling. I log into the admin, css seems to be fine but the menu images are missing (just the alt text where they should be) and the main admin menu across the top (e.g. home, site, components etc) is completely missing.

I thought it might be a path problem as during the installation it came up with http://www.malcolmdesign.co.nz/ as the address but that is for the site that is currently on a Windows server where as this installation is on a Linux server and has the URL http://malcolmdesign.co.nz.customer.onesquared.net/. I tried changing the configuration.php to the correct url (in several different ways) but after doing that I get a blank page (both front and backend) with a php error that says there's something missing on line 71 of includes/joomla.php (sorry I don't remember what exactly).

Somebody please help - the Joomla forum is useless and I am in over-time already . Any help is much appreciated!

Thanks to jlhaslip for giving me the opputunity to help out one of our fine members.

Look through the templates/[template_name]/images and administrator/[template_name]/images folders and see if anything is missing. If so, try uploading all of the files again. You should do this because if the images don't even sow up, chances are they don't even exist on the server. If you have access to the server logs, check to see if there are many 404 errors from requests to image files.

One other thing bothers me: I visited the URL that you mentioned, and it indeed throws an error related to tthe file inclusion. First try changing the path in configuration.php back to what you started with. If that doesn't work, I'd suggest reuploading basically all of the Joomla files. If that doesn't work, there is something unique about your server that I am not familiar with (I don't know everything).

I've been fiddling with the config file again, so if you look at http://malcolmdesign.co.nz.customer.onesquared.net/ now you will see that it is there but minus the styling and images. That's if I use the pathway that Joomla (what I started with) comes up with, malcolmdesign.co.nz instead of malcolmdesign.co.nz.customer.onesquared.net.

 

I checked the images against my testsite installation but everything is as it should be - no missing images or css files. I've tried deleting everything and starting from scratch - no difference.

 

I just heard back from the host who reckons that the absolute path is /var/www/malcolmdesign.co.nz which is what Joomla comes up with to start with but obviously this isn't working properly

 

__

UPDATE: I have talked to the hosting company about the absolute pathway and they came back to me with /var/www/malcolmdesign.co.nz which I was already using anyway *BUT* it is for some gods-only-knows reason now WORKING! I have no idea if the hosting company fiddled with anything while they were looking but at this point I don't really care.

 

Thanks sooooo much guys for all your time and help. I am really blown away by how helpful and nice you guys have been. It means a lot to me!!!!!

Edited March 21, 2007 by Thorned Rose (see edit history)

As of now, your site seems to be looking fine - I see the default Joomla! template and all its glory. Try clearing your browser's cache to load the site as it appears now.

Already done and done. I'm now installing all my modules and components (every program I have, if there's mods to be had - I am the mod queen lol. Hundreds of them in Sims 2 and tons in WoW and now as many as I can get my greemley hands on for Joomla )Woot. I'm a much happier person now

Might have been a cache issue at their end? Just considering the possibility. Perhaps they cleared it and the thing re-set to what it needed to be? No telling whether that's what happened, just mentioning the possibility exists.

Already done and done. I'm now installing all my modules and components (every program I have, if there's mods to be had - I am the mod queen lol. Hundreds of them in Sims 2 and tons in WoW and now as many as I can get my greemley hands on for Joomla )
Woot. I'm a much happier person now

Glad to have helped.

Another note: At the time of this post, your template looks like it needs some work. There are missing images (some, but not all), and the layout looks incomplete. But otherwise everything underneath the surface looks likes it's all running smoothly.

Edited March 22, 2007 by michaelper22 (see edit history)