Eta On Support Ticket Resolution

[Mordent 0]

Well, I raised my first support ticket a few days ago (concerning this problem) and have had no response yet. While I'm not saying I expected any within three days, I'd like to know roughly how "efficient" (I suppose that's the right word) the support staff are. What sort of response times have other people had from support tickets? Does it change depending on what "department" you submit the ticket to? Do the different priority levels actually mean much?

 

Any feedback on this would be great, as it'll hopefully give me some hope that my email problem will be resolved soon.

 

- Mordent

Edited May 29, 2008 by Mordent (see edit history)