Dish Net Work Ripped Me Off

[iGuest 3]

I just got talking to a account specialist and they were rude I have been their customer for over 2 years they told me if I get another box it would cost 7 a month instead they charge me 13 then they told me no charge for installation but they charged me 95 and pro rated something else for 22 in the end when i asked to cancel the account they want to charge me 320 and they will not take the dish off of my roof it mine to keep I never wanted to cancel but they gave me no choice I need help and do not know what or where to go. I don't want to ruin my credit can i take them to small claims what other option I have PLEASE SOMEONE HELP my email is automax.usa@hotmail

[sheepdog 10]

If you were already a customer I don't see how they can charge you another instaltion fee. Nor should they charge you to cancel your account if you have fulfilled your original contract with the first 2 years you spent as a customer.

Considering Dish is now running an ad that say they have a better grade with the Better Business B. than Direct Tv have, acording to their ad they are A- and Direct is a D+ maybe if you keep calling them and talk to someone different you can get this fixed. Good luck and let us know how it goes.

[comp2 1]

Take to social media, email and if they have one their forums. Using this method in the past has helped me resolve issues with TV companies. Take for example I had an account with Mediacom Cable. I moved to a new location and transferred my service with me. I was charged two transfer fees and two install fees. Talking on the phone was getting me no where so I told them to cancel the service and I would find another provider. Well I vented on their customer forums and within a day a rep from that dept called me, he saw my post and he took care of the issue waving all fees and giving me a discount if I stayed.

[rpgsearcherz 5]

Call them again and talk to another person. Sometimes the first person you speak to won't help, but others might.

 

If that doesn't work, speak to a supervisor (just ask whoever is on the phone with you to transfer you).

 

If that doesn't work, you then take it to corporate and file a complaint.

 

Usually you won't have to go all the way to corporate, and a supervisor will get you taken care of. But you need to explain everything that's wrong, along with dates and times. This helps them research the problem and better understand what they can do to help you.