Mail Server Is Down I cant recive or send mails

[farsiscript 0]

Hi ,for 3 day all mail account in my account is not working (sending, Recive)i use webmail system , and in 3 day i lost to many important emailsi check server status and i see mailscanner = failedmy domain name is fascript.com , please fix this big problemthanks

[velma 6]

Hello,I have seen your ticket and have assigned it to our Senior technician. He will reply to your issue soon.I am sorry about the inconvenience you have faced and I thank you for your time and patience.

[OpaQue 15]

Hi,Mailscanner (being down) has nothing to do with your email not working. We have removed that service from our monitoring list and we no longer use it. We have replied to your ticket and you know why your mails are not working.We have also provided you logs of your mail activity.Thank you,Shree