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karanv

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Posts posted by karanv


  1. Hello mahesh2k,

     

    I apologize for the inconvenience caused to you. In 2007 your account was on our old billing system, At that time your registered this domain for two years. This info was transferred to our new billing system. Hence in our billing a renewal contract was not setup correctly. Therefore, You domain status in our billing was expired which caused the problem.

     

    I am talking with reference to Ticket - Domain expired and renewal & Hosting issue (CLO-268854) Received at 2010 Jul 04 12:48 PM.

     

    After 1hour 07 min,

    As per my second response, Your issue was technically fixed. I changed the status to active and your domain automatically got renewed from back end. Your domain was working perfectly from my end. However due to DNS caching at your ISP, You saw the Sedo Parked page instead of your website For about 36-48 Hours.

     

    On the same day, I also checked another website under your account and found no files under it and hence I felt it was my duty to report it to you.

     

    On Jul 06 03:17 PM, I sent you a confirmation saying that your domain was working perfectly and resolving to our server. Which you confirmed within 6 Hours.

     

    I once again apologize for the inconvenience you had to go through due to this.

     

    Regards,

     

    Karan

    Xisto - Web Hosting.com

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