midnightvamp

Just thought I'd post about some of my experiences with Xisto - Web Hosting. I've been with them for a long time now (I started with the free forum posting service and now have a couple of paid sites with them). Well, even though my original service was free, it was excellent. I had full control over my site and as long as I continued to post on the forums, I could keep my free site up and running without having the normal ads that free sites force on their users. That was the first thing that attracted me to Xisto.com (which was the free hosting part of Xisto - Web Hosting at the time).Well, though I liked the price of free, I sometimes found it hard to keep up with both my website and the forum posting, so I decided to pay a yearly price instead of having to post. It was very affordable and I figured my time was better spent on updating my site. They had no problem with this and I was able to keep my same hosting without posting to their forum. Well, since then, I've had to upgrade my bandwidth so the hosting costs a little more, but with the extra visitors I also make more money from my site. I would be happy to upgrade my services again, if the day comes where I need to (hopefully it does!).Anyway, I'd also like to deeply thank their support staff. Yes, they are based out of India and they work on a different time zone than I'm from, so I know most of my tickets aren't going to be responded to right away, but I typically get a response sometime during the night (most often somewhere around 1am - 8am EST). This is within 24 hours most times, except it can be slower during weekends.Also, there's been some recent changes to my hosting, where I needed to ask a LOT of questions. I felt kind of bad about asking so many questions, but Meredith (the staff member I was in contact with) was more than patient with me and ensured me that she was happy to answer all my questions - and she did just that - took the time to fully answer all my questions and concerns despite this being a busy time for them.It's this level of personalized customer service that keeps me happy to host with Xisto - Web Hosting. (The affordable prices and full site control with cPanel help too ) I don't feel like I'm just some random account number to them. I feel like a person because they treat me like one. Yes, support can be a little slow at times, but for a small company based on the opposite side of the world from me, I think it's to be expected.