The graphics do suck, although it is good if you are using a dial up connection, it helps it to run abit faster. I never had to use the customer support, I bet I will if I go back now though, my account will probably have nothing, I stopped playing a few months ago, I just got bored of it.And it wouldn't work bvery well with my laptop because it is a hunk of junk. I need to upgrade but can't because I am having a few money problems.... Back to the point...I rated it 4 out 5 even though I did get bored of it, I did enjoy it when I was playing it. It took awhile to load but it was worth it. I will go back to it one day, when I get broadband and a new laptop. Maybe.