microscopic^earthling,I would like to set the record straight regarding Aluria support. Aluria is a growing company that does care about their customers. To this end we even offer to help remove any spyware you have on your system which our definitions do not detect. We have a department devoted to helping customers in this way.Aluria is a growing company and I was recently hired by them to structure their customer support department. This is a work in progress currently and I would like to apologize for the experience you feel you have had.Thank you for listening...