flyillusions
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Posts posted by flyillusions
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5 times in the last 3 months my IP address has been blocked. When that happens I submit a new ticket and politely ask tech support to unblock my IP address. It has taken them from 10 hours to 5 days. This time it has been 36 hours and counting. Cheap hosting is no bargain when you can't access your site or email for days at a time. Nest week I start looking for a new hosting site that actually responds to support tickets.
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I had a problem when their server was down. After that the /temp file on the server was full, so I couldn't access CPanel. After 2 days they resolved that. Then the server firewall blocked my IP from of my own site while I was modifying some of my sale items. One minute I'm working, the next I can't go to the site or the Admin. Then the /temp file was full again. Now I'm locked out again and it has been another 24 hours without a reply to my ticket. It's very frustrating when you know what the problem is, but you have to wait one or two days to get any support response.
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Just wondering if anyone else is having as much trouble as I am. I've had a site with Xisto - Web Hosting for 3 years. No real issues. But my site has gone down 4 times in the last month. After I submit a support ticket, it takes days for a response. I am pretty tolerant usually, but I am about ready to jump ship. Fly Guy
Answer Support Tickets
in Web Hosting Support
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Here is a novel idea. Why not try answering support tickets? If I didn't get the automated reply, I would get no reply at all.