I had a problem when their server was down. After that the /temp file on the server was full, so I couldn't access CPanel. After 2 days they resolved that. Then the server firewall blocked my IP from of my own site while I was modifying some of my sale items. One minute I'm working, the next I can't go to the site or the Admin. Then the /temp file was full again. Now I'm locked out again and it has been another 24 hours without a reply to my ticket. It's very frustrating when you know what the problem is, but you have to wait one or two days to get any support response.