flyillusions

Here is a novel idea. Why not try answering support tickets? If I didn't get the automated reply, I would get no reply at all.

5 times in the last 3 months my IP address has been blocked. When that happens I submit a new ticket and politely ask tech support to unblock my IP address. It has taken them from 10 hours to 5 days. This time it has been 36 hours and counting. Cheap hosting is no bargain when you can't access your site or email for days at a time. Nest week I start looking for a new hosting site that actually responds to support tickets.

I had a problem when their server was down. After that the /temp file on the server was full, so I couldn't access CPanel. After 2 days they resolved that. Then the server firewall blocked my IP from of my own site while I was modifying some of my sale items. One minute I'm working, the next I can't go to the site or the Admin. Then the /temp file was full again. Now I'm locked out again and it has been another 24 hours without a reply to my ticket. It's very frustrating when you know what the problem is, but you have to wait one or two days to get any support response.

Just wondering if anyone else is having as much trouble as I am. I've had a site with Xisto - Web Hosting for 3 years. No real issues. But my site has gone down 4 times in the last month. After I submit a support ticket, it takes days for a response. I am pretty tolerant usually, but I am about ready to jump ship. Fly Guy