Where's Support? i need online support

i have many ques to administration, but can asked somebody to help me? for what i was payed? i am installing some script, and i have a problems, i dont know what to do, couse when i have installing same script at another hosting i havent any problems.how well that i am paying monthly.contact me icq#748298its notise from scriptNote :- GD must Enabled- Autodetect file extension (.jpg/jpeg, .png, .gif, .wbmp) but some server can't generate .gif / .wbmp file types- If your GD not support 'ImageCreateTrueColor' function, change one line from 'ImageCreateTrueColor' to 'ImageCreate' (the position in 'show' and 'save' function)what can u say about it?

We will be glad to help you in this case!It seems to me that it can be fixed...but to help you in detail...I will like to get the details of the problem as well!May I know, which script are you trying to install?Are you trying to install it from fantastico or are you trying to install it on your own..if on your own..then are you sure that you've followed each and every step of the installation instructions! I think these details will come handy...for us to help you in resolving the problem

u don't understand me!

i said

I am installing some script, and i have a problems, i dont know what to do, couse when i have installing same script at another hosting i havent any problems.

could Xisto - Web Hosting generate .gif / .wbmp file types?

 

problem: I can't upload pics to the server using script in my site and i repeat WHEN I HAVE INSTALLED THIS SCRIPT AT ANOTHER HOSTING, I HAVEN'T ANY PROBLEMS!

HELP ME (ONLINE, non by forum) OR GIVE ME MY MONEY BACK!

 

 

what do u know about GD?

Edited March 13, 2006 by delight (see edit history)

- GD must Enabled GD is Enabled Already.

GD Support enabled

GD Version bundled (2.0.28 compatible)

FreeType Support enabled

FreeType Linkage with freetype

GIF Read Support enabled

GIF Create Support enabled

JPG Support enabled

PNG Support enabled

WBMP Support enabled

XBM Support enabled

 

As for ImageMagic, If that is what you think is causing this error, I will get this installed on the server.

 

However, When GD support is present, Most of the applications PREFER GD over Imagemagic, because GD is a server side function.

 

Thanks.

- GD must Enabled GD is Enabled Already.

As for ImageMagic, If that is what you think is causing this error, I will get this installed on the server.

 

However, When GD support is present, Most of the applications PREFER GD over Imagemagic, because GD is a server side function.

 

Thanks.

 

where is online support?

help me with my problem or give me my money back!

 

from code

function thumbnail($imgfile)

{

//detect image format

$this->img["format"]=ereg_replace(".*\.(.*)$","\\1",$imgfile);

$this->img["format"]=strtoupper($this->img["format"]);

if ($this->img["format"]=="JPG" || $this->img["format"]=="JPEG") {

//JPEG

$this->img["format"]="JPEG";

$this->img["src"] = ImageCreateFromJPEG ($imgfile);

} elseif ($this->img["format"]=="PNG") {

//PNG

$this->img["format"]="PNG";

$this->img["src"] = ImageCreateFromPNG ($imgfile);

} elseif ($this->img["format"]=="GIF") {

//GIF

$this->img["format"]="GIF";

$this->img["src"] = ImageCreateFromGIF ($imgfile);

} elseif ($this->img["format"]=="WBMP") {

//WBMP

$this->img["format"]="WBMP";

$this->img["src"] = ImageCreateFromWBMP ($imgfile);

} else {

//DEFAULT

echo "The image that you are trying to upload is not supported by this server, please try again with a different image.";

exit();

text in bold its a message (error).
Edited March 14, 2006 by delight (see edit history)

problem #2i have parked domain to my hosting, but i don't know how can i use him? Simply, must be created some folder, which has attached to domain.

give me: good *online* technical support or my MONEY.

If you want your money back, Please mail sales AT Xisto - Web Hosting DOT com. You are not bound by any contracts as of date.Also, If you have subscribed using PAYPAL, You are not charged for the first month. As for your issue,For parked domains, Just point the nameservers toNS1.COMPUTINGHOST.COMNS2.COMPUTINGHOST.COMAlso, PHP is CaSeSeNsItiVe.So, you should use some function which can match ignoring the case.Thanks.

hey delight im going to be as nice as possible about this stop your complaining1. Your not telling us what script you are using, it would help us and the technical support about what scripts you are using that require GD support.2. Spamming this forum is not going to help get your answer resolved any quicker again refer to statement 1 that I made. Also using proper grammer in your posts will help make it reading your problems clearer as well.Now about Parking your domain you don't have to create any folders or what not all you have to do is use the basic file manager that is comes with the cpanel software you only need to create a new folder if you are making a sub-domain on your site. and what OpaQue said about pointing your domains to the right servers.

Edited March 14, 2006 by Saint_Michael (see edit history)

Your script will work fine with WINDOWs hosting as the filesystem is not CASE sensitive.I am sorry, the online support was taken offline due to excessive abuse. We are training new staff to handle it and it might take few days.For Moneyback request, Please mail sales. I will try my best to process it.at the earliest.

where is online support?

help me with my problem or give me my money back!

 

from code

 

 

text in bold its a message (error).

 

The bold text is a php script generated message. The php code prevents other file types to be uploaded. If you read the php script, you'll find that it restricts certain file types to be uploaded, because it is trying to protect your webspace by not allowing dangerous scripts to be uploaded. The message simply means that the image that you tried to upload isn't one of the file types allowed by the script itself. I can modify the script to let it upload anything I want, or maybe change the warning message too. This does not mean that Xisto - Web Hosting does not support your functions, it only means that the script you have doesn't support it.

 

For future references, and easier organization of support, you could try http://forums.xisto.com/no_longer_exists/

 

Feel free to reply to this topic to clarify your situation, or as OpaQue has stated, contact him to recieve a full refund. However, please note, that OpaQue has already said he will install ImageMagik.

 

Sorry for any inconvenience this may have caused.

 

Regards,

Management.

1. I am from ukraine. as u can see my eng not so good.
2. The script i am use, is generate img name and upload to the server (formats: JPG=jpg, PNG=png, GIF=gif).
When i am trying to upload some of this formats (as u know GD supported and this formats TOO), i see this error message "The image that you are trying to upload is not supported by this server, please try again with a different image."
from code

If your GD not support 'ImageCreateTrueColor' function, change one line from 'ImageCreateTrueColor' to 'ImageCreate' (the position in 'show' and 'save' function)

i'd do it (changed in show and save function), but proglem still present.

i want to speak with official technical support of Xisto - Web Hosting,
contact me icq #748298
or email me
lighter1 [at] gala.net

how can i explain u "what script i am use on?"
its script for pixel-advesting (but i'd modified idea)
it's sipmly

1. go to http://forums.xisto.com/no_longer_exists/
then go to "buy space"
and use Step-by-Step manual to see problem itself
1. Push I agree
2. Pick out the required ammount pixel blocks and press "ОК".
3. Upload some pic
4. Put on information ( name sds email sdsa@sda.com http http://forums.xisto.com/ details skdsjdakds ) and press buton
5. Choose payment option

As we see pics are uploaded but when u (step Choose payment option ) push some button (webmoney or paypal) and if img name had generated to img_$$$.$$$, info gets to mysql database, else u see the message error.
So i can see that problem in generating name for uploaded image. or not!

script where error is called

//detect image format $this->img["format"]=ereg_replace(".*\.(.*)$","\\1",$imgfile);
$this->img["format"]=strtoupper($this->img["format"]);
if ($this->img["format"]=="JPG" || $this->img["format"]=="JPEG") {
//JPEG
$this->img["format"]="JPEG";
$this->img["src"] = ImageCreateFromJPEG ($imgfile);
} elseif ($this->img["format"]=="PNG") {
//PNG
$this->img["format"]="PNG";
$this->img["src"] = ImageCreateFromPNG ($imgfile);
} elseif ($this->img["format"]=="GIF") {
//GIF
$this->img["format"]="GIF";
$this->img["src"] = ImageCreateFromGIF ($imgfile);
} elseif ($this->img["format"]=="WBMP") {
//WBMP
$this->img["format"]="WBMP";
$this->img["src"] = ImageCreateFromWBMP ($imgfile);
} else {
//DEFAULT
echo "The image that you are trying to upload is not supported by this server, please try again with a different image.";
exit();

Edited March 15, 2006 by delight (see edit history)

I have talked to DELIGHT online and we will be getting php techs to go through his code and solve his query.